$9.00 - $10.00 hourly
Archer Building Group Pty Ltd
Remote
About the Role
We are seeking a calm, professional, and reliable Make Safe Coordinator to work remotely from Fiji as the first point of contact for customers requiring urgent make-safe assistance following property damage (storms, water ingress, impact damage, safety hazards).
This is a phone-based customer service role supporting a fast-paced emergency make-safe operations team based overseas. Accuracy, empathy, and professionalism are essential.
Key Responsibilities
Answer inbound customer calls professionally and confidently
Calm and reassure distressed customers during emergency situations
Collect accurate job details (address, damage type, urgency, photos)
Enter and update job information accurately in internal systems
Follow up customers for missing information where required
Escalate urgent or high-risk matters according to procedures
Maintain clear, accurate call notes and records...