Pacific Centrecom Fiji Limited
Nadi, Fiji
Key Responsibilities :
Providing an exceptional level of customer service to customers via call, emails and live chat.
Proactively resolve customer queries.
Compliance with the Service Level Agreement and focused on customer loyalty.
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
Ability to find solutions when there are changes in circumstances or requirements.
Strengthening existing customer relationships while building new connections with potential customers.
Interacting & supporting team members around the globe.
Essential Skills & Experience:
Essential
Commitment towards delivering exceptional service.
Attention to detail, combined with strong communication skills.
Fast learner who can master multiple new...