NAVINI ISLAND RESORT
Navini Island, Fiji
Navini Island, a boutique resort in the Mamanuca group, is seeking an enthusiastic and dynamic person to oversee the Resort's operation.
The Resort Operations Manager will assume a cross-functional role covering human resources, resort facilities, housekeeping, marine services, general maintenance, utilities, activities, and guest services.
Responsibilities include :
Establish and maintain high standards for customer service and staff performance
Develop and implement strategies to ensure a positive experience that exceeds guests' expectations
Work collaboratively and conduct regular meetings with heads of departments to ensure operations are running smoothly
Assess and review customer satisfaction and service recovery process
Ensure premises and equipment are in operative condition
Schedule and delegate tasks
Manage vessels, guest activities, and equipment
Oversee maintenance, engineering, and utilities
Inspecting all departments for cleanliness, ambience,...