Mar 23, 2019
Full time
The HFC Bank is seeking for a suitably qualified person to work as a Head Teller – based in our Ganilau House Branch.
Reporting to Branch Manager through to General Manager Retail Banking, this role is responsible for overseeing the delivery of quality customer service through the supervision of all Tellers in Branch, ensuring all tellers and transactions comply with Policies, Procedures and AML requirements and the supervision of cash handling.
If you are a passionate banker with inordinate team work and leadership ability, this role is indeed a great career with fantastic growth opportunity.
Responsibilities :
• Ensure Accuracy, thoroughness, effectiveness and the willingness to focus effort on delivering quality service to internal and external customers.
• Providing customers with the utmost accuracy in meeting the customer’s financial transaction needs.
• Ensure security of cash at all times in line with policies and procedures relating to cash handling.
• Accurately process all transactions in system ensuring that all required data has been entered prior to forwarding to Support team.
• Ensuring relevant receipt accompanies company claim vouchers and encashment is authorised in terms of signing authority and authorisation limits.
• Ensuring that branches stay within their authorised cash retention limit.
• Ensure that both Branches and ATMs have sufficient cash to operate efficiently.
• Liaise and coordinate cash transfers between branches and also with other Banks including RBF.
• Providing accurate reports to RBF in an efficient and timely manner. • Liaise on behalf of HFC for cash lodgement and requisition to and from RBF.
• Vigilant monitoring of all transactions and reporting in a timely manner as per RBF & HFC Bank guidelines.
• Ensure that the counter is always attended to, staff are neatly presented and all relevant forms are available to the customer.
• Proactively identify and manage any other risks that could have a direct impact on HFC Bank’s business, ensuring requirements as determined in HFC Bank policies are observed at all times.
• Identify and recommend improvements and changes to existing policies and procedures where necessary.
Professional Abilities & Qualification :
• Tertiary qualification in Banking & Finance, Management, Economics, Business and/or Accounting is desirable
• Minimum 3 years proven experience in banking environment in a cash handling / Teller role.
• The willingness to take responsibility for meeting the needs of the team, keeping staff informed and on being up-todate on policy changes / revisions & ensuring their job clarity.
• Ability to encourage input from staff and keep them motivated & committed. Provide guidance and coaching and keeps all staff records up-to-date.
• An underlying drive to reduce inconsistencies, risks and errors in the surrounding work environment through monitoring, checking and compliance with standards and procedures.
The above statements are intended to describe the general nature and level of the work being performed by successful incumbent assigned to this role. HFC Bank reserves the right to amend and change responsibilities to meet business and organizational needs as necessary in line with discussions held with the job holder. HFC Bank is an affirmative action/ equal opportunity employer. Remuneration package commensurate with qualifications and experience and will be negotiated with the successful candidate.
We offer you the opportunity to work in a challenging and creative environment. Please submit your written application providing all relevant details no later than 29th March 2019 addressed to: General Manager Human Resources, HFC Bank, P O Box 161, Suva. Or by clicking "Apply Now".
Your interest will be treated in strict confidentiality. Only applications meeting the above criteria will be replied to.
Enquires are to be directed via email to hfcrecruitment@hfc.com.fj
