Swire Shipping Pte Ltd
Suva, Fiji
About the role
We are seeking a proactive and customer‑focused Customer Success Officer to join our Freight Services team. In this role, you will support the smooth flow of inbound and outbound FAK (VLS, Swire) cargo by ensuring timely documentation, accurate invoicing, and reliable communication with customers and agents.
If you enjoy working in a fast‑paced environment, have a strong eye for detail, and are passionate about delivering excellent customer service, we’d love to hear from you .
Key responsibilities and accountabilities:
Send pre ‑ alerts, arrival updates, CTM ‑ related notices, free ‑ day reminders & customer charges.
Dispatch Toyofuji invoices and required documentation.
Reconcile manifests, resolve discrepancies & align carrier arrivals with received data.
Finalise monthly CSR reports and coordinate submissions to SSL Finance & VLS.
Process EDI, manage container handovers & update HMC costs...