Fiji Airways
Nadi, Fiji
Fiji Link Nadi , Western
Airport Service Assistant - Nadi
The Airport Services Assistant will facilitate the timely check-in and boarding of Fiji Link customers in compliance with company and regulatory requirements to achieve on-time performance.
KEY RESPONSIBILITIES
Deliver on-time performance (OTP) for scheduled flights by ensuring the timely facilitation of passenger services from check-in to departure while complying with company, safety, security, and regulatory requirements.
Provide customers with timely updates on flight schedule changes and disruptions in accordance with the Fiji Link Ground Operations Manual (FLGOM).
Receive, document, and process customer complaints accurately in accordance with company procedures and submit them to the Airports and Training Coordinator for appropriate action.
Provide accurate and timely information relating to customer complaints to support the Customer Care...