5 Call & Outsourced Centres jobs

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Care Consultant - Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. This role serves as a crucial element in the support of the Sales and CX functions, managing master data for new businesses, amendments, and cancellations. You will be responsible for providing exceptional customer service and managing data entry and maintenance using dedicated systems like Salesforce. This role requires a meticulous approach, innovative...

Key Responsibilities Professionally handling inbound calls, escalations and cases for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Follows instructions, responds to management direction; takes responsibilities for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies the appropriate person with an alternate plan Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Provide real-time training when there are new customer service representatives, providing troubleshooting guidance and customer service...

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...