9 Call & Outsourced Centres jobs

Key Responsibilities Professionally handling inbound calls for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements Strengthening existing guests’ relationships while building new connections with potential guests. Essential Skills & Experiences...

The Role - Contact Centre Performance Analyst - Suva The Workforce Planning & Insights Analyst plays a critical role in optimizing global contact centre performance by bridging business needs with technical solutions. Key responsibilities include accurately forecasting contact volumes and staffing requirements, optimizing resource allocation, and ensuring service levels are maintained in line with contractual agreements. The role involves analysing operational data to generate actionable insights, producing high-quality statistical reports, and supporting strategic decision-making through efficient scheduling. Additionally, the Workforce Planning & Insights Analyst contributes to continuous service improvement, evaluates new business opportunities, and collaborates with internal and external stakeholders to promote operational excellence across all centres. This position is essential to enhancing the overall effectiveness and sustainability of...

About Us Centecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultants - Fiji Airways (Suva) We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations. As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing...

Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of high-performing collectors so we can move quickly on upcoming openings. Customer-first promise: We keep customers at the heart of every interaction—seeking positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards. The Opportunity  We’re seeking proven collectors who convert conversations into commitments in fast, metrics-driven environments. What You’ll Do Manage inbound/outbound contacts to negotiate payment plans, settlements, and commitments . Have meaningful conversations that produce outcomes;...

Key responsibilities Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs. You will enjoy working through problems and providing solutions in a complex environment. A desire for ongoing learning and self-education. You will be a strong team player, with the ability to work autonomously. Exceptional PC skills and experience with complete systems. High attention to detail coupled with demonstrated problem solving and investigation skills. Clear written communication skills in English are essential. Exposure or similar experience will be an added advantage. Essential Skills & Experiences Previous experience includes a role in travel/ sales /customer service. An interest in travel or exciting experiences around the world....

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Reservations Consultants- Thai Airways (Suva) We have an exciting and fast paced opportunity for Global reservations Agents who support the sales experience by providing expertise to enhance our guests’ journeys through a range of products, services and destinations. As our first point of contact ambassadors, reservation Agents enable guests to personalize and customize their unique journeys by deepening connections with existing clients and partners as well as by building...

About Us Centercom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected International partner to provide outsourcing contact center and back-office services to both local and International clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensue the highest quality of customer service can be achieved and sustained into the future. The role: Finance Officer (Suva) We are looking for an experienced Finance Officer who will be required to perform day-to-day management of our financial transactions and procedures in accordance with the established accounting standards to meet legal requirements and ensuring that the Financial Operational responsibilities are implemented on a timely and professional basis. Key responsibilities Accounting processes Handling petty cash...