4 Call & Outsourced Centres jobs

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Mar 12, 2025
Full time
Experienced Debt Collection Officers
Vuvale Outsourcing, a BDE Group company Nabua Road, Suva, Fiji
Vuvale Outsourcing Pte LTD in Suva City is looking for Experienced Debt Collection Officers  to join our 50-person team. In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 50+ strong Vuvale Outsourcing Fiji team, but also part of an overall international team. Our Australian clients specialize in the recovery of aged debts. Our team members in Fiji work alongside our clients’ internal teams based in Australia to assist customers pay off their debts. DETAILS: Location: Nabua, Suva City, Fiji Basis: Permanent Full-time Roster: Rotational shift work; shift includes weekend and afternoon shifts. Transport home is provided after each shift. RESPONSIBILITIES Respond to in-bound enquiries via telephone and email. Assist customers through the application process with credit facility. Provide customer service to both...
Mar 06, 2025
Full time
Accountant
Pacific Centrecom Fiji Limited Suva, Fiji
About Us Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to providing outsourcing contact centre and back-office services to both local and international clients on a 24/7 basis. Our “Centre of Excellence” has engaged state of the art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role: Accountant We are looking for an experienced Accountant that will work in accordance with the established accounting standards ensuring that the Financial Operational responsibilities are implemented on a timely and professional basis. This role will report to the Financial Controller and will be based in Suva. Key Responsibilities General Ledger maintenance and Balance Sheet Reconciliations Provide guidance towards the Accounts Payable & Accounts...
Mar 13, 2025
Full time
Quality Assurance Manager - Lautoka
Pacific Centrecom Fiji Limited Lautoka, Fiji
About Us Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. Position Overview: Quality Assurance Manager (Lautoka – Fiji) The Quality Assurance Manager will be responsible for leading and managing the company’s quality assurance efforts across all operations, including service delivery, product offerings, customer interactions, and system implementations. This role will involve developing and executing quality strategies, ensuring that all processes meet internal standards and external regulatory requirements, and fostering a culture of...
Mar 13, 2025
Full time
Contact Centre Manager - Suva & Nadi
Pacific Centrecom Fiji Limited Suva, Fiji
About Us Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Contact Centre Manager - Suva & Nadi Provide comprehensive oversight to the contact centre operations within your designated division, support and guide a team of Customer Success Managers, supervisors and customer service agents ensuring efficient and high-quality service delivery to clients while maintaining excellent client satisfaction. Accountabilities Manage the daily operations of the division, effectively coordinating with managers assigned to specific client...