Energy Fiji Limited (EFL)
Lautoka, Fiji
The position will be based at the Energy Fiji Limited’s Namoli House, Lautoka and will report to the Team Leader Customer Service.
Key Responsibilities:
Identify and handle customer enquiries efficiently and accurately from EFL customers and contractors requiring assistance in resolving a particular problem or complaint.
Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection.
Work effectively in a multi-disciplinary team environment where work priorities and demands are constantly changing.
Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry.
Handle new installation applications and check that all the documentations are in order for processing and advise customer accordingly;
Ensure compliance to policies, processes and procedures in relation to other...