GO2 Solutions PTY LTD
360 Victoria Parade, Suva, Fiji
Mar 06, 2020
Full time
We are looking for young dynamic individuals to join our Unified Communications Team to serve our customers based in the Australasia Pacific Market.
Position: Level 1 – Unified Communication Engineer (position will be based in Suva)
Roles & Responsibilities Key responsibilities include:
Identify and resolve requests for technical assistance via phone and remote support tools, in an effective and timely manner;
Analyse, identify, diagnose, and provide L1 troubleshooting on user related issues and network faults;
Document all work related interactions in our ITSM Tools.
Participate in creating technical documents and knowledge base; and
Identify and escalate more complex problems or urgent situation to triaging team
Skills, Experience & Qualifications
Has obtained or currently pursuing a Degree in IT/Telecommunications.
Must have some knowledge on Network Topologies and Troubleshooting
Must have some knowledge on basic IP Telephony and Troubleshooting
Must be proficient with Microsoft tools (word, excel, visio, etc)
Some understanding of TDM Exchange technology would be an advantage
Experience with ITSM tools would be an advantage.
Knowledge in Cisco, SQL, Linux, VMWare, Hyper-V would be an advantage
Desirable Personal Attributes
Must have strong time managements skills
Must be technically savvy and desire to lean more
Ability to understand complex technological scenarios
Ability to perform well under pressure handling simultaneous assignments.
Possess excellent verbal and written communication skills;
Strong critical thinking ability and organizational skills, paying high attention to detail;
A strong team player, who is willing to contribute to achieving team and organizational objectives.
How to apply
Click on " Apply Now" and submit an application along with your current Curriculum Vitae or email vacancy@go2sol.com with the Subject Line; Level 1 – Unified Communication Engineer.
Candidates who have previously applied, need not apply.
Only short-listed candidates will be contacted.