Digicel Fiji (Pte) Limited
Suva, Fiji
At Digicel Pacific, we are looking for dynamic people to join our growing team. These fantastic opportunities are available and if you have the ability to operate effectively in a fast-paced telecommunication industry and meet the desired requirements; then we would like to hear from you!
Customer Care Agent
We are seeking to hire highly a motivated individual as a Customer Care Agent to be based in Suva reporting to the Team Leader. The role will be responsible to handle inbound & outbound phone calls while adhering to the quality of standards. Effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behaviour.
Core Responsibilities:
Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
Promptly deal with Customer queries, complaints and requests with minimal escalation; via...