108 customer care jobs found

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential: Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...

Key Responsibilities Professionally handling inbound calls for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements Strengthening existing guests’ relationships while building new connections with potential guests. Essential Skills & Experiences...

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Senior Agent - Ecommerce Suva We are seeking a dynamic and experienced Senior Agent to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role serves as a pivotal element in the support of managing master data for new businesses, amendments, and cancellations. You will be responsible for leading a team of Customer Care Consultants, ensuring exceptional service delivery, and driving operational excellence through...

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Team Leader- Ecommerce Suva We are seeking a dynamic and experienced Team Leader to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role serves as a pivotal element in the support of managing master data for new businesses, amendments, and cancellations. You will be responsible for leading a team of Customer Care Consultants, ensuring exceptional service delivery, and driving operational excellence through effective team...

Department: Collections Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Monday to Friday, Australian business hours — transport home provided for evening shifts About Vuvale Outsourcing Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of high-performing collectors so we can move quickly on upcoming openings. Customer-first promise: We keep customers at the heart of every interaction—seeking positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards. The Opportunity  We’re seeking proven collectors who convert conversations into commitments in fast, metrics-driven environments. What You’ll Do Manage inbound/outbound contacts to negotiate payment plans, settlements, and commitments . Have meaningful conversations that produce outcomes;...

Are you an early career HR professional looking for an exciting and challenging career in the market and social research industry with a regional market leader and internationally recognised firm? Do you have a degree qualification in HR from a recognised university? Do you have up to 2 years of commercial work experience? Are you a motivated team player? If this sounds like you, then you might be the person we are looking for! The Company Tebbutt Research is an ISO-20252-certified business that specialises in market and social research. We have been established for more than 35 years, and our clients include prominent multinational corporations, respected donor organizations, and governments. We are the industry leader in the Pacific Islands, where we work across 22 countries. We have won numerous awards over the years and have a great, close-knit team and a supportive work culture. Research fields include social research, household studies, customer...

Department: Administration & Health Care Location: Nabua, Suva City, Fiji (onsite) Employment Type: Permanent, Full-time Roster: Australian Business Hours   About Vuvale Outsourcing Vuvale supports Australian clients with structured workflow, strong follow through, and maintaining a system to keep track of tasks and communication. We are building a talent pool of care partner support co-ordinator in the aged care/NDIS experience Customer-first promise: We keep customers at the heart of every interaction—seeking strong administrative, coordination and task execution support in a care partner function.   The Opportunity (EOI) We’re seeking candidates that are empathetic, excellent communicators with 2-3 years of aged care/NDIS experience.   What You’ll Do 1.    Task Processing and Administration Receive participant related requests and task handovers from the Senior Care Partner. Convert...