Patient Care Support Officer

Department: Administration & Health Care
Location: Nabua, Suva City, Fiji (onsite)
Employment Type: Permanent, Full-time
Roster: Australian Business Hours

About Vuvale Outsourcing

Vuvale supports Australian clients with structured workflow, strong follow through, and maintaining a system to keep track of tasks and communication. We are building a talent pool of care partner support co-ordinator in the aged care/NDIS experience

Customer-first promise: We keep customers at the heart of every interaction—seeking strong administrative, coordination and task execution support in a care partner function.

The Opportunity (EOI)

We’re seeking candidates that are empathetic, excellent communicators with 2-3 years of aged care/NDIS experience.

What You’ll Do

1.    Task Processing and Administration

• Receive participant related requests and task handovers from the Senior Care Partner.
• Convert instructions into clear actions and system updates.
• Enter requests accurately into the relevant care or workflow system.
• Process service bookings, cancellations, purchase, referrals, and invoice approval tasks.
• Check care plan and budget alignment before actioning requests.
• Refer unapproved, unclear, or out of scope items back for review.

2.    Service Co-ordination

• Book approved participant services in line with care plans.
• Liaise with rostering teams, providers, and internal stakeholders.
• Confirm worker availability and participant preferences.
• Help resolve scheduling issues, changes, missed services, and urgent updates.
• Escalate unresolved gaps or service issues properly.

3.    Documentation and System Accuracy

• Record all actions, changes, and communications accurately.
• Maintain care notes, task logs, and communication records.
• Ensure documentation is complete, current, and audit ready.
• Support strong system accuracy across participants tasks and service updates.

4.    Care Plan and Budget Support

• Action services only where they align with approved care plans and support arrangements.
• Check that services are approved and funding is available before proceeding.
• Identify and report budget risks, overutilisation, or unapproved requests.
• Support the Senior Care Partner with accurate service and usage information.

5.    Participant and Provider Communication

• Confirm bookings, changes, and cancellations with participants and providers.
• Provide general nonclinical updates and service information.
• Follow up providers on outstanding services or service delivery issues.
• Maintain professional and timely communication at all times.

6.    Monitoring and Escalation

• Track task completion, service progress, and outstanding actions.
• Report delays, service gaps, and risks to the Senior Care Partner.
• Escalate clinical issues, safeguarding concerns, service failures, and urgent matters.
• Support reporting and workflow follow-up to keep services on track.

7.    Ongoing Care Support

• Assist with monthly care management administration activities.
• Support service monitoring and approved changes.
• Help coordinate allied health, nursing, and community support services.
• Support participant goals and independence focused service delivery.

8.    Review and Administrative Support

• Prepare supporting documents for support plan or service reviews when required.
• Compile current services, budge usage, and care notes.
• Maintain trackers, reports, and workflow systems.
• Support audit preparation and internal administration.

What You’ll Bring

• 18 - 24+ months experience in administration or coordination in the healthcare environment.
• Strong computer literacy and confidence using multiple systems.
• High level organisation and time management skills.
• Experience in administration, coordination, scheduling, rostering, healthcare or NDIS care support.
• High attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to follow structured workflows and delegated tasks.
• Ability to prioritise work and meet deadlines.
• Display natural ability to focus, not get distracted/get bogged down in small details.
• Sound judgement in identifying issues that need escalation.
• Professional communication skills with participants, providers, and internal teams.

Why Join Vuvale

• Work with respected Australian Partner Care Support.
• Purpose-built office in Nabua with strong local HR and operations support.
• Supportive, collaborative, performance-focused culture.

Experience in one or more of the following will be highly regarded

• Administration or coordination (healthcare preferred)
• Aged care, home care or disability/community services.
• NDIS/healthcare administration.
• Care coordination support.
• Rostering or scheduling support.

How to Apply 

Click APPLY and include:

• Your CV.
• Copies of necessary certificates if applicable.
• Portfolios/campaigns you’ve worked on.

If you have a proven track record and love the hustle of fast-paced campaigns, click APPLY NOW, or visit www.vuvaleoutsourcing.com.au/careers.