Scheduling and Rostering Assistant

Customer Support & Rostering Assistant
SOS Outsourcing – Namaka, Nadi, Fiji

SOS Outsourcing is looking for a detail-oriented and customer-focused individual to join our growing team.

In this role, you’ll support one of our largest clients in a critical part of their operations within the Australian aged care sector. This client provides essential services to vulnerable members of the community, meaning your work will have a direct and meaningful impact.

What you’ll be doing:

• Assisting with rostering and scheduling support
• Communicating with staff and stakeholders via phone and systems
• Responding to changes and resolving issues in real time
• Ensuring accuracy and attention to detail in all tasks
• Shift

What we’re looking for:

• Reliable and hardworking attitude
• Strong attention to detail
• Ability to learn new systems quickly
• Calm and professional communication style, especially under pressure
• Adaptability in a fast-changing environment
• Strong problem-solving mindset

Previous experience is not required. Experience in rostering, scheduling, or similar roles will be an advantage but not essential.

Requirements:

• Must be based in Nadi
• Availability to work weekends
• Able to work shifts between 7:00 AM and 9:00 PM

Why join SOS Outsourcing?

We pride ourselves on a culture of kindness and support. You’ll be part of a team that values your contribution and helps you grow.

This role offers a clear pathway for high performers to progress into a Scheduler role, with increased responsibility and a competitive salary.