Technical Solutions Manager

About the Role

Universal is launching a new Technical Solutions  Division to deliver professional installation, maintenance, and support solutions for:

• Solar systems (installation & service)
• Computers & IT support
• Alarm systems
• CCTV supply & installation
• Networking & structured cabling

We are looking for an experienced, hands-on Technical Solutions Manager to lead this division—building the service offering, managing projects, developing technicians, and ensuring high-quality work and customer satisfaction.

Key Responsibilities

• Lead and grow the Technical Services Division, including planning, workflow, and service delivery standards.
• Conduct site surveys and propose best-fit technical solutions for residential and commercial customers.
• Manage installation and service projects end-to-end (scope, scheduling, materials, quality checks, handover).
• Supervise and mentor technicians/subcontractors; ensure safe work practices and job documentation.
• Support sales teams with technical advice, quotations, BOQs, and solution design (solar/IT/security/networking).
• Implement service processes: job cards, checklists, commissioning reports, warranty/returns tracking.
• Maintain customer relationships and ensure excellent after-sales service and response times.
• Coordinate with suppliers and internal teams to ensure correct equipment selection and availability.
• Track KPIs: job completion time, call-backs, service revenue, customer satisfaction, and gross margin.

Skills & Experience (What We’re Looking For)

• Proven experience in technical installations/service management (minimum 3–5 years preferred).
• Strong practical knowledge in at least 2–3 of the following:
  • Solar PV installation and troubleshooting (inverters, batteries, charge controllers, basic system sizing)
  • CCTV installation (IP cameras/NVRs, remote viewing setup)
  • Alarm/security systems installation and commissioning
  • Computer hardware/software support
  • Networking (routers, switches, Wi‑Fi, structured cabling, patch panels)
• Ability to read diagrams, plan layouts, and troubleshoot faults efficiently.
• Strong leadership skills (team supervision, training, job allocation, quality control).
• Strong customer service mindset and clear communication (verbal + written).
• Must be organized: documentation, reporting, quoting support, and job scheduling.
• Valid driver’s license (preferred) and willingness to travel when required.

What We Offer

• Opportunity to build and lead a new division within an established Fiji business
• Competitive salary package (based on experience)
• Career growth and performance-based progression
• Bonus on achieving Sales Targets

How to apply

Before you apply, please do a self-review on your suitabililty for the role

Ensure you submit the following

• Up-to-date relevant CV 
• Application letter - explaining your suitability for the role

Email your resume to rpatel@universal.com.fj