Pacific Centrecom Fiji Limited Suva - City Center, Fiji
Nov 13, 2019Full time
Working as part of a vibrant and cohesive team, you will be responsible for; Answer inbound phone calls and responding to inbound enquiries Build relationships with customers using proven sales techniques (eg. active listening, etc) Identify opportunities to up-sell or cross-sell products and services Identify and fulfil the customer's needs Doing Fare Quotes, Booking - new and existing as required using the relevant contact Centre desk-top reservation and support system Correspondence by email in relation to customer inquires Identify and provide appropriate service recovery to customers who report dissatisfaction with service with a focus on first point of contact resolution Service existing customers with customer service enquiries. About You: As the successful candidate for the role mentioned above you should have skills not limited to: At least 2 years of demonstrated sales ability in retail and travel products with travel industry experience Proven experience, especially in a Contact Centre environment Strong written and verbal communication skills with the ability to deal with a broad range of customers Demonstrable computer skills including knowledge of Microsoft Office products (Word, Outlook) Effective leadership skills – including role modelling, coaching and continual positive behavior Proven experience in time management and prioritizing tasks with ability to work under pressure and meet deadlines Multiple GDS or CRS experience Ability to encourage, communicate and lead by example policies, procedures and customer service standards High level attention to detail Strong reporting and analytical skills Click "Apply Now" if you meet the above requirements.