REVENUE SERVICES & BILLING COORDINATOR (CENTRAL)

The position will be based at the Energy Fiji Limited’s Head Office and will report to the Manager Sales & Revenue Services.

Key Responsibilities:

• Administration & Reporting 
• Daily validate and invoice customers whose meters were read and meter readings have been entered in the billing system;
• Daily assign billing queues to all the three divisions to check and invoice customers for accounts who has a tolerance level outside the billing variance range;
• Assign billing task to billing officers for all the three divisions and follow up to see the entire task assigned, has been successfully completed;
• Quality check on Electronically Transmitting of Customer Bills;
• Quality check and sign off to all the smart meters installed in the billing system;
• Quality check and sign off all the commercial and industrial meters attached to billing system.
• Generate and analyze total postpaid customers billed for the month, billing error report etc.
• Prepare sales recovery for unrecorded meters by applying correct tariff and VAT applicable within respective years of recovery
• Prepare error report and ensure ratifications by Revenue services, Customer Services or Technical Services;
• Review & charge sales recovery to customer accounts for meter tampered, meter bypass, Faulty meter, meter mismatch and pilferages recovery reports;
• Mitigate risks of frequent billing errors, through investigation, collective data, and sample testing and training teams.
• Process meter change forms and coordinate the input of prepayment meter numbers to the appropriate customer to allow the customer to purchase electricity tokens.
• Generate and send overdue report and unbilled report and escalate to the teams for comments and actions.
• Generate daily bill file to send the bills to print house for printing. Generate e-billing transition for customer to receipt e-bill copy via email.
• Lead project team to ensure customers opt to choose e-billing, customers are registered on e-billing and continues decrease in mail postage.
• Provide monthly reports on customers on e-billing by divisions and by customer category to management.
•  Communication
• Liaise with internal and external stakeholders to ensure recoveries are completed and closed off in a timely manner.
• Interface with customers, Vodafone, and Digicel Prepayment vending – dealing with customer complaints and liaising with field staff on attending to customer complaints.
• Billing and Debt Recovery
• Monitor performance of team and ensure processes are in place to ensure the bills generated have the correct tariff rate for different categories of customers.
• Follow up and monitor accounts being estimated more than three months consecutive, escalate this report on a weekly basis and follow-up with Revenue Services team to obtain normal reading;
• Change tariff and carry out test in the system and Monitor tariff report and other pricing plan reports accordingly;
• Identify and conduct billing training and provide report on the training;
• Conduct review of sample customer bills to confirm the accuracy of the bills for all tariff categories;
• Attend to customer complains in regards to bill calculation, Industrial customers and large commercial customer complains. Reactive charge complaints.
• Monitor and manage all sales and billing functions Fiji wide.
• Manage IPP and solar suppliers with contract signing, monthly reconciliation and payment.
• Manage free electricity for EFL accounts.
• Monitor streetlight fixed charges for unmetered streetlights.
• Monitor and manage month end and year-end closing.
• Configure the appropriate tariff for the new prepayment meter customers by calculating the average monthly energy use for the previous three months during post-paid and allocating the appropriate tariff charge.
• Initiate Blocking of customer purchase due to non-payment of outstanding post-paid bill.
• Removal of customer from meter reading schedules and change of code to Prepayment on Gentrack system.
• Configure the appropriate tariff for the new prepayment meter customers by calculating the average monthly energy use for the previous three months during post-paid and allocating the appropriate tariff charge.
• Initiate Blocking of customer purchase due to non-payment of outstanding post-paid bill.
• Process Development
• Plan, Implement and Manage the Business Process Review for billing services department
• Complete documentation of Prepayment Meter Processes.
• Assist in the implementation of any new system process for the Prepayment process.
• Policies & Procedures
• Comply with internal and external organizational policies and procedures.
• Teams & Stakeholders
• Liaise, negotiate and consult with internal and external stakeholders
• Other Duties
• Perform other duties as required by Manager Sales and Revenue Services in accordance with strategic objectives, business plans, workload priorities and performance management plans.

Key Requirements

• Degree in Business Studies/Commerce/Accounting/Economics/Management
• Knowledge: (courses) e.g., Cert IV in workplace assessment, Customer Services, Billing & Financial
• Pursuing Postgraduate course will be an added advantage.
• Skills: (area of application)
• Financial Analytical
• ICT /Computer
• Communication
• Interpersonal
• Experience: (Likely experience required) 5 years’ hands on experience in Customer Billing within a utility company.

EFL IS AN EQUAL OPPORTUNITY EMPLOYER