17 customer care consultant jobs found

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. Key responsibilities We are now looking for exceptional talent to join our growing organization and share in the success of this venture. This role serves as a crucial element in the support of the Sales and CX functions, managing master data for new businesses, amendments, and cancellations. You will be responsible for providing exceptional customer service and managing data entry and maintenance using dedicated systems like Salesforce. This role requires a meticulous approach,...

Key Responsibilities: Professionally handling inbound calls for our clients and positively representing their brand. Promptly and efficiently taking and relaying messages to clients. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. Proactively think along with the customer to resolve their questions quickly. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements. Strengthening existing guests’ relationships while building new connections with potential guests. Essential Skills and Experience: Prior experience working in...

Key Responsibilities:- 1. Team Leadership and Development Lead, motivate, and develop a team of Customer Care Consultants Conduct regular one-on-one coaching sessions and performance reviews Implement training programs to enhance team skills and knowledge Foster a positive team environment that promotes collaboration and high performance Manage team schedules, breaks, and resource allocation 2. Performance Management and Quality Assurance Monitor team performance metrics and KPIs to ensure targets are met Conduct quality monitoring and provide feedback on customer interactions Implement improvement plans for underperforming team members Ensure compliance with company policies and procedures Drive continuous improvement initiatives to enhance service quality 3. Operational Excellence Oversee daily operations and ensure smooth workflow processes Handle escalated customer issues and complex problem resolution...

Carpenters Motors , a division of Carpenters Fiji Pte Limited and a recognized leader in the Motoring Industry in Fiji,  is seeking applications for the Sales Executive   position to be based at Carpenters Motors - Suva, Nakasi, Nausori & Nadi . If you believe you are ready to join our dynamic team then we want to hear from you!  Key Duties: Promote sales and marketing of the vehicles Demonstrate vehicles to clients, including test drive Achieve sales target Arrange and display motor vehicles in the showroom and other venues and ensure vehicle is clean and presentable and at all times Attend to all customers with the objective to close the sale Requirements:   2-3 years experience in similar role. Experience from Automotive Sector would be an added advantage. Must have completed Year 13 level education Strong customer service and negotiation skills Possess a clean and valid Group 2 Drivers license...

Agency Manager   Company Profile ANZPTC is an education consultancy assisting students who are interested in studying overseas. We have a presence in India, Papua New Guinea and Fiji, with our head office in Sydney, Australia.   Position Objective To lead and grow the presence of ANZPTC – International Education – Fiji by managing day-to-day operations, driving student enrolments, and ensuring exceptional service delivery in line with our international education standards. The position plays a critical role in expanding brand visibility and achieving business growth targets.   Key Responsibilities Customer Engagement Marketing & Lead Generation Application Processing Visa Processing Administration & Reporting Enrolment Oversight Finance Management Full Training will be provided   Who Should Apply? We are seeking partners with a proven background in education or commercial services with entrepreneurial drive, and a...