9 customer care consultant jobs found

Key Responsibilities: Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level requirements...

Key Responsibilities 1. Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards 2. Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultants (Suva) We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations. As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing clients and partners and building relationships with new ones....

3 x Support Centre Operators -  Rotating rosters in our Martintar Office  This isn’t your average call centre job. We’re looking for three sharp, and highly reliable people to join our specialised Nadi Support Centre team, working with our operations across New Zealand. You’ll be supporting our skilled recruiters in answering calls, triaging situations afterhours and across weekends, sending communications, understanding what support is required and working out the practical next step — while following established processes and procedures.  You’ll need exceptional English communication skills , strong computer skills and, most importantly, the ability to listen, understand, think and act . There’s a lot to learn and you will be  You’ll be dealing with real people, real workplaces and situations that sometimes need quick thinking and sound judgement. Trust, reliability and attention to detail are essential. WHY JOIN US? These are some of the highest-paid...