9 customer care consultant jobs found

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Care Consultant - (Ecommerce) Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. This role serves as a crucial element in the support of the Sales and CX functions, managing master data for new businesses, amendments, and cancellations. You will be responsible for providing exceptional customer service and managing data entry and maintenance using dedicated systems like Salesforce. This...

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Cente of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role -Customer Care Consultant - (Ecommerce) Suva We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you ae a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key responsibilities 1. Customer Service Excellence Deliver exceptional service though personalized customer...

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...

About Us Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The Role - Reservations Consultant - (Suva) We have an exciting and fast paced opportunity for Global Reservations Agents who support the sales experience by providing expertise to enhance our guests’ journeys though a range of products, services and destinations. As our first point of contact ambassadors, Reservation Agents enable guests to personalize and customize their unique journeys by deepening connections with existing clients and partners as well as by building relationships with new ones. In addition to...

Location: Suva Employment Type: Full-Time We are seeking a highly motivated and experienced Corporate Travel Consultant to join our growing team. This role is ideal for a travel professional with a strong background in corporate travel management, excellent customer service skills, and expertise in using the Amadeus Global Distribution System (GDS). Key Responsibilities Manage and coordinate domestic and international travel arrangements for corporate clients. Provide professional travel advice and customized travel solutions. Book and manage flights, accommodations, transfers, and other travel-related services. Handle itinerary changes, cancellations, refunds, reissue and urgent travel requests efficiently. Ensure compliance with client travel policies and industry regulations. Deliver exceptional customer service while maintaining high levels of accuracy and professionalism. Build and maintain strong relationships with corporate clients and stakeholders. Qualifications...

WE'RE HIRING – ADMINISTRATION & CLIENT RELATIONSHIP OFFICER Location: Nadi, Fiji Priya Pratap Immigration Consultant (PPIC) is looking for a motivated and professional individual to join our Nadi Branch . If you enjoy working with people, have excellent communication skills, and are passionate about providing outstanding customer service, we'd love to hear from you! About the Role This position focuses on: Client reception and customer service Administrative and office support Answering phone calls and responding to client enquiries Booking appointments and managing client files Building positive relationships with clients General office administration Minimum Requirements At least 1 year of experience in Administration, Customs, Call Centre, or Customer Service; or Studies or qualifications in Law, English, Customs, Public Administration, International Relations , or a related field. Excellent...

CJ Patel Group is a diverse group of companies operating with over 90 years of history across a variety of industries all with the common goal of delivering world-class products and services. The CJP Group controls operations of over 13 different companies using a variety of ownership model from joint ventures to wholly owned subsidiaries. With the head office in Suva, CJ Patel Group has extended manufacturing, sales, distribution, and service businesses in Fiji with renowned brands and products and significant exports to several countries and other regional markets such as New Zealand, East Timor, Vanuatu, Kiribati, Tonga, Samoa and Papua New Guinea. About Us: Newman Pte Limited, a subsidiary of the CJ Patel Group, is the largest electronic payments processor of prepaid mobile airtime top-up services in Fiji. The company plays a vital role in sales and distribution of prepaid mobile top - up services, M-PAiSA deposits / withdrawal services, specializing in...

The Role  Pepper Advantage is seeking an experienced and proactive Operational Risk Analyst  to join our team. The Operational Risk Analyst will be responsible for reviewing and assessing controls across the organisation. You will work closely with Senior Management to develop and implement the annual risk-based monitoring and testing plan. Key responsibilities include supporting the development and maintenance of the annual risk assessment process, identifying changes in risks and controls, and contributing to the design, implementation, and continuous enhancement of the Enterprise Risk Management Framework. This role plays a critical part in ensuring consistent and effective management of operational risk across the business Key Responsibilities Risk Framework/Programme Development Input to the design of an appropriate Enterprise Risk Management framework including the maintenance of policies and procedures Ensure implementation of regulatory and...

Head of Retail Universal Electronics | Fiji Universal Electronics is seeking a commercially driven, hands-on Head of Retail to lead and grow our retail store network across Fiji. Established in 1978, Universal Electronics is one of Fiji’s trusted names in electronics, technology, security, power, solar, tools, components, and related solutions. Through our valued partnership with Jaycar , we provide customers with access to a broad range of quality electronics, components, tools, power products, networking solutions, solar products, and technology accessories, supported by practical advice and strong product knowledge. This is a senior leadership role for someone who can drive sales growth, lift store standards, improve merchandising, build high-performing teams, and create a consistent, professional customer experience across every Universal Electronics outlet. We are looking for a retail leader who is commercially sharp, disciplined, energetic, and comfortable...