41 jobs found in Nadi

Key Responsibilities:- Real-Time Operations Monitor live contact center activity and adjust staffing to maintain service levels. Track agent adherence and queue performance, making intraday schedule adjustments. Communicate staffing needs and performance concerns to team leads. Provide real-time insights from Voice of Customer (VOC) and share emerging trends. Produce daily “End of Day” reports highlighting schedule exceptions and performance metric. Reporting & Analytics Design, maintain, and enhance dashboards and reporting tools. Analyze KPIs and performance trends to support operational and strategic decisions. Collaborate with Workforce Planners and Operations Analysts to improve scheduling accuracy. Ensure timely and accurate delivery of daily, weekly, and ad hoc reports. Provide feedback and recommendations for continuous improvement. Key Performance Indicators (KPIs) Intraday service level...

Key Responsibilities:- 1. Team Leadership and Development Lead, motivate, and develop a team of Customer Care Consultants Conduct regular one-on-one coaching sessions and performance reviews Implement training programs to enhance team skills and knowledge Foster a positive team environment that promotes collaboration and high performance Manage team schedules, breaks, and resource allocation 2. Performance Management and Quality Assurance Monitor team performance metrics and KPIs to ensure targets are met Conduct quality monitoring and provide feedback on customer interactions Implement improvement plans for underperforming team members Ensure compliance with company policies and procedures Drive continuous improvement initiatives to enhance service quality 3. Operational Excellence Oversee daily operations and ensure smooth workflow processes Handle escalated customer issues and complex problem resolution...

At Digicel Pacific, we’re on the lookout for dynamic individuals to join our expanding team. If you thrive in a fast-paced telecommunications environment and meet the desired qualifications, we’d love to hear from you! We are currently seeking a highly motivated  Retail Executive  to join our  Consumer Sales Team  at the  Digicel Store in Nadi , reporting to the  Store Manager.  This is an exciting opportunity to be part of our growth and innovation!   As a Retail Executive, you will be responsible for accurately and efficiently serve customers as well as win sales at the front line with up-to-date and approved sales, product and retail information.   Core responsibilities:    Welcome customer’s in-store with a greeting and offering assistance. Answering customers’ questions about specific products/services and informing customers about discounts and special offers. Meet daily, weekly and monthly sales targets. Processes payments by...

Key Responsibilities: Assisting with troubleshooting computer hardware and software Assisting with Software installations and configurations Setting up computer workstations, teleconference & video conference meetings Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc. Support the IT team in maintaining hardware, software, and other systems Organize and maintain IT resources and inventory. Run software updates and backups when requested. Configuring printers and mapping network drive, emails and other mailboxes Consult with End Users concerning their needs and evaluate their requests or requirements Respond to any unexpected behaviors on the network and escalate if necessary. Train users in use of equipment and/or software Prepare technical reports or related documentation Manage and monitor tickets in Spice work system, Assign, update, and close support tickets...

Position Description Position Title:             Underground survey Department:                Technical services Reports to:                  Sr. Surveyor / Chief Engineer Specific Responsibilities: The Underground Survey reports directly to Sr. Surveyor on the daily tasks associated with production   Duties include but are not limited to: ·        Attend shift briefing and identifies work to be undertaken, attends safety briefing. ·        Ensure work areas are safe to work in. ·        Sets up survey points and equipment. ·        Ensure all safety procedures are followed. ·        Ensures all surveying equipment's are properly maintained and calibrated. ·        Assist the Surveyor in identify to miners, lines and gradient to take for development work. ·        Assist the Surveyor in identify location, lines, angle and depth of open cast drilling and exploration           drilling activities. ·...

Permanent Position: Chief Mine Engineer Location: Tuvatu Gold Project, Nadi, Fiji Lion One Metals is developing the Tuvatu underground gold mine and on-site processing plant at Tuvatu on the island of Viti Levu in Fiji. We are currently assembling our key operations team and are eager to attract an experienced, well-credentialed professional to fill the role of Chief Mine Engineer .   The position will initially be based at our Tuvatu mine site situated in the upper Sabeto Valley approximately 20 kilometers east of the main town of Nadi on the western coast of Viti Levu.  This is a permanent and full-time role. Responsibilities, Essential Functions and Expectations: Reporting to the General Manager.  Direct responsibility for refinement and implementation of the mine plan to achieve budgeted tonnage and grade targets. Provide detailed engineering design support to the Minnig Crews.  Perform detailed mine ventilation design....