Print Procurement & Customer Relationship Coordinator

TMA Fiji Pte Ltd | Full-time | Fiji

Are you experienced in print, procurement, customer service or account coordination and enjoy keeping customers, suppliers and production teams connected?

TMA Fiji is looking for an organised and commercially minded Print Procurement & Customer Relationship Coordinator to manage print enquiries, coordinate customer orders and work with both our internal production teams and external print suppliers.

This is a great opportunity for someone who understands the print industry and enjoys building relationships, solving problems and making sure every job is delivered accurately, on time and within budget.

📌 About the Role

You will be a key link between our Sales team, customers, production teams and suppliers. From quotation through to production and delivery, you will help keep print projects moving while ensuring customers receive a high level of service.

Your responsibilities will include:

• Managing print enquiries, quotations, orders and delivery updates
• Coordinating jobs from quotation through production, dispatch and delivery
• Building strong relationships with Sales teams, customers and suppliers
• Sourcing external print suppliers and obtaining competitive quotations when required
• Negotiating pricing, production timelines and delivery requirements
• Reviewing print specifications, artwork, proofs and production requirements
• Monitoring supplier quality, service and on-time performance
• Resolving production, delivery and customer service issues
• Maintaining accurate CRM, procurement and supplier records
• Identifying opportunities for cost savings and process improvements

👤 What We’re Looking For

Ideally, you will have:

• 3 to 5 years' experience in print procurement, print production, customer service, account management or sales coordination
• Experience within the printing, packaging or manufacturing industry
• Good knowledge of commercial printing processes, paper stocks, finishing and production workflows
• Strong customer service and stakeholder management skills
• Experience dealing with and negotiating with suppliers
• Excellent organisation and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple jobs and deadlines at the same time
• Confidence using Microsoft Office and CRM, ERP or purchasing systems
• Experience with CERM or a similar print management system would be advantageous

A qualification in Business, Procurement, Supply Chain, Sales or a related field would be advantageous but is not essential where you have strong relevant industry experience.

⭐ Why Join TMA?

You will be joining an established international business and working with experienced teams across print, production, technology and customer solutions.

This role offers the opportunity to build your print and procurement expertise, work across a variety of projects and play an important part in delivering a great experience for our customers.

If you have a passion for print, strong customer service skills and know how to keep projects moving, we would love to hear from you.

Apply now with your CV and a short summary of your relevant experience.