Job Description & Skills/Qualifications Required

Customer Support & Rostering Assistant
SOS Outsourcing – Namaka, Nadi, Fiji

SOS Outsourcing is looking for a detail-oriented and customer-focused individual to join our growing team.

In this role, you’ll support one of our largest clients in a critical part of their operations within the Australian aged care sector. This client provides essential services to vulnerable members of the community, meaning your work will have a direct and meaningful impact.

What you’ll be doing:

  • Assisting with rostering and scheduling support
  • Communicating with staff and stakeholders via phone and systems
  • Responding to changes and resolving issues in real time
  • Ensuring accuracy and attention to detail in all tasks
  • Shift

What we’re looking for:

  • Reliable and hardworking attitude
  • Strong attention to detail
  • Ability to learn new systems quickly
  • Calm and professional communication style, especially under pressure
  • Adaptability in a fast-changing environment
  • Strong problem-solving mindset

Previous experience is not required. Experience in rostering, scheduling, or similar roles will be an advantage but not essential.

Requirements:

  • Must be based in Nadi
  • Availability to work weekends
  • Able to work shifts between 7:00 AM and 9:00 PM

Why join SOS Outsourcing?

We pride ourselves on a culture of kindness and support. You’ll be part of a team that values your contribution and helps you grow.

This role offers a clear pathway for high performers to progress into a Scheduler role, with increased responsibility and a competitive salary.

How to Apply:

If you’re ready to take the next step in your career and be part of this exciting journey, send 

  1. CV and
  2. cover letter by clicking Apply Now by  4th September 2026 (upload your documents to your job seeker account BEFORE applying for any role)

Click the link below for tips on how to upload documents:

https://myjobsfiji.com/blog/uploading-cvs/

 Please login to your job seeker account and upload documents BEFORE applying for jobs

Job Functions

Administrative Officers, Analysts, Assistant Accountants /Finance, Call Centre Operator, Customer Service Officer, Data Entry Staff, Office Administrator/Office Manager, Operations, Other Professional, Reservations Agent

Industry

Healthcare & Medical

Job open to:

Fiji Residents Only