Office & Operations Manager

NOW HIRING

Office & Operations Manager

Fiji | Full-Time | Leadership Role

Are you an experienced operations professional ready to take the lead in a dynamic, fast-paced environment? We are building something exciting — a brand-new Network Operations Centre (NOC) based in Fiji — and we need a capable, confident leader to run it.

 This is a rare opportunity to step into a senior generalist role from day one, with real autonomy, a direct line to Australian leadership, and the satisfaction of shaping how our Fiji operation runs.

About the Role

As our Office & Operations Manager, you will be the engine room of our Fiji office. You will oversee HR, administration, finance, facilities, and daily operations — working closely with our Australian executive team and leading a team of NOC Supervisors and support staff.

No two days will look the same. You might start the morning reviewing rosters, spend midday solving a supplier issue, and finish the day debriefing with the Australian NOC Team Leader on performance metrics. You will be the go-to person on the ground.

What You will Do

• Lead HR operations: recruitment, onboarding, contracts, timesheets, payroll, performance, and compliance
• Manage the day-to-day running of a 24/7 contact centre and monitoring operation
• Oversee facilities, suppliers, and vendor relationships — keeping the office running smoothly
• Coordinate with our Australian IT team to resolve technical issues and maintain operational continuity
• Handle financial administration including local invoicing, purchasing, and payroll coordination
• Report to Australian leadership on operational performance, staffing, and KPIs
• Develop, maintain, and enforce policies, procedures, and compliance standards
• Manage and support NOC Supervisors, fostering a high-performance team culture

What We are Looking For

• 5+ years in operations management, office management, or a senior team leadership role
• Experience managing HR functions — you know your way around employment law, payroll, and performance processes
• Comfortable with financial admin and supplier management
• A natural communicator who can build trust with both a Fijian team and an Australian exec
• Self-directed and resourceful — you solve problems without waiting to be told
• Previous experience in a call centre, contact centre, or monitoring environment is a big plus
• Proficiency in HRIS systems, Microsoft Office, and operational reporting tools

What We Offer

• Competitive salary package
• Stable, growing Australian-backed company
• Be part of building something from the ground up
• Genuine leadership autonomy
• Professional development opportunities
• Collaborative, supportive leadership team

How To Apply

If this sounds like you, we would love to hear from you. Please send your CV and a brief cover letter outlining your experience and why you are the right person for this role.