10 customer service jobs found in Nadi

Customer Support & Rostering Assistant SOS Outsourcing – Namaka, Nadi, Fiji SOS Outsourcing is looking for a detail-oriented and customer-focused individual to join our growing team. In this role, you’ll support one of our largest clients in a critical part of their operations within the Australian aged care sector. This client provides essential services to vulnerable members of the community, meaning your work will have a direct and meaningful impact. What you’ll be doing: Assisting with rostering and scheduling support Communicating with staff and stakeholders via phone and systems Responding to changes and resolving issues in real time Ensuring accuracy and attention to detail in all tasks Shift What we’re looking for: Reliable and hardworking attitude Strong attention to detail Ability to learn new systems quickly Calm and professional communication style, especially under pressure Adaptability in a fast-changing environment...

Key responsibilities:- Real-Time Operations Monitor live contact center activity and adjust staffing to maintain service levels. Track agent adherence and queue performance, making intraday schedule adjustments. Communicate staffing needs and performance concerns to team leads. Provide real-time insights from Voice of Customer (VOC) and share emerging trends. Produce daily “End of Day” reports highlighting schedule exceptions and performance metric. Reporting & Analytics Design, maintain, and enhance dashboards and reporting tools. Analyze KPIs and performance trends to support operational and strategic decisions. Collaborate with Workforce Planners and Operations Analysts to improve scheduling accuracy. Ensure timely and accurate delivery of daily, weekly, and ad hoc reports. Provide feedback and recommendations for continuous improvement. Key Performance Indicators (KPIs) Intraday service...

A great opportunity exists for a dynamic and motivated Japanese Speaking Tour Coordinator on a Full-time basis to join H.I.S. (Fiji) Pte Limited, which is part of the Oceania regional subsidiary of H.I.S. Co., Ltd, one of Japan’s leading travel organisations (https://his-oceania.co/). The company's philosophy is to contribute to the advance of world peace and mutual understanding by increasing the knowledge of people in the world through tourism, and thereby overcoming the differences of nationality, race, culture, and religion.   As a Japanese Speaking Tour Coordinator you will processes tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance; working over the telephone and on-line.   Responsibilities are, but not limited to:   Answer queries from travel agents and offer suggestions on tours, travel routes, accommodation and local customs...

Key Responsibilities: Professionally handling out bound calls for our clients and positively representing their brand. F ocused o n bu i ld ing and maint ain ing r eferr er networks making about 200 referrer calls per day. Being a reliable team player with a helpful and positive attitude. Offering a warm phone presence, bringing your best self to work. Providing an exceptional level of customer service. F ol lo ws the appr ov ed script and ends with a CRM update with no excep tions . Driving lead flow and supporting the sales team in converting qualified opportunities. Compliance with the Service Level Agreement and focused on customer loyalty. Ability to deliver product knowledge to customers, incorporating all company services. Ability to find solutions when there are changes in circumstances or requirements. Strengthening existing guests’ relationships while building new connections...

Carpenters Finance, a division of Carpenters Fiji PTE Limited has exciting opening for a dynamic and suitably experienced individuals to join Carpenters Finance in the following role to be based in Nadi. Your expertise in problem solving, analytical and people skills will compliment your desire to achieve results. Duties and responsibilities: Collects delinquent and non-delinquent accounts through correspondence and personal contact with debtors; sets up repayment schedules. Ensure that “priority accounts” are closely monitored. Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery. Handle customer complaints in a highly professional and efficient manner. Coordinates directly with clients issues, notices, negotiates on outstanding payments and where necessary initiates recovery action. Provide effective customer service and meet KPI set by management. Ensure adherence to internal control...

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential: Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...