Job Description & Skills/Qualifications Required
Key Responsibilities:
- Professionally handling outbound calls for our clients and positively representing their brand.
- Focused on building and maintaining referrer networks making about 200 referrer calls per day.
- Being a reliable team player with a helpful and positive attitude.
- Offering a warm phone presence, bringing your best self to work.
- Providing an exceptional level of customer service.
- Follows the approved script and ends with a CRM update with no exceptions.
- Driving lead flow and supporting the sales team in converting qualified opportunities.
- Compliance with the Service Level Agreement and focused on customer loyalty.
- Ability to deliver product knowledge to customers, incorporating all company services.
- Ability to find solutions when there are changes in circumstances or requirements.
- Strengthening existing guests’ relationships while building new connections with potential guests.
Essential Skills & Experiences:
- Prior experience working in a Call Centre is essential.
- Prior experience with outbound calls is preferred.
- Prior sales experience will be an added advantage.
- Confident, high-volume phone communicator and is comfortable hitting 200 calls per day.
- Friendly, professional manner that builds rapport quickly with referrer professionals.
- Disciplined and consistent who follows the script and CRM process on every call.
- Strong attention to detail when capturing addresses, team sizes, and meeting days.
- Comfortable using a CRM and standard office software.
- Attention to detail and accuracy, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances .
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
- Ability to work in shifts and weekends.
- Initiative and problem-solving abilities .
Job Functions
Industry
Job open to:
Other Information (Attachments)
Additional Attachments
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.