5 customer care consultant jobs found in Nadi

Key Responsibilities: Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level requirements...

Key Responsibilities 1. Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards 2. Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level...

3 x Support Centre Operators -  Rotating rosters in our Martintar Office  This isn’t your average call centre job. We’re looking for three sharp, and highly reliable people to join our specialised Nadi Support Centre team, working with our operations across New Zealand. You’ll be supporting our skilled recruiters in answering calls, triaging situations afterhours and across weekends, sending communications, understanding what support is required and working out the practical next step — while following established processes and procedures.  You’ll need exceptional English communication skills , strong computer skills and, most importantly, the ability to listen, understand, think and act . There’s a lot to learn and you will be  You’ll be dealing with real people, real workplaces and situations that sometimes need quick thinking and sound judgement. Trust, reliability and attention to detail are essential. WHY JOIN US? These are some of the highest-paid...