Raffe Hotels & Resorts
Fiji Gateway Hotel, Queens Road, Nadi, Fiji
Be Part of something bigger, where every welcome matters
At Raffe Hotels & Resorts, hospitality isn’t just what we do: it’s who we are. Every smile, every welcome, and every shared moment reflects the warmth of Fiji’s Bula Spirit. Join us and be part of something meaningful: creating experiences that make people feel truly cared for.
About the Role
This role is responsible for monitoring and improving quality standards, ensuring compliance with company policies and procedures, conducting audits and inspections, and driving continuous improvement initiatives across all properties to enhance operational excellence and guest satisfaction.
Audit, review, and standardise Standard Operating Procedures (SOPs) across all properties, maintaining version control and audit readiness.
Develop and implement a Quality Management System (QMS) to ensure consistency, compliance, and operational excellence.
Conduct internal audits and risk assessments, manage...