Guest Service Agent

InterContinental Grand Pacific Hotel Suva – A Part of IHG Hotels & Resorts

As we proudly transition into the InterContinental Luxury & Lifestyle Collection, The Grand Pacific Hotel Suva invites you to be part of its historic transformation. We are seeking a talented, passionate, and driven Guest Service Agent to support our team and to deliver world-class experience.

Reporting directly to  Front Office Manager, as a Guest Service Agent your duties will include but not limited to the following:

• Fixing problems - you will be there to help resolve guest issues and ensure they leave having an exceptional stay.
• Managing guest accounts – making sure our guest checks in to the hotel, enjoy their stay, and then have the correct billing throughout for a smooth departure experience.
• Help the team – you are always around to help your teammates and share the workload with other duties as required.
• Help Guests – ensure guests are greeted upon arrival and make time to interact effectively.
• Know who we are – you will be across our brand standards and work towards making a great branded experience for all.
• Be a neighborhood host – know what’s happening in the neighborhood and the hotel keeping up to date with events, group and hotel information such as guest feedback.
• Strictly adhere to IHG policy concerning the Trade practices Act, Gifts and Bribery and Data Privacy.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Qualifications in Hotel Management with 3years experience or related professional area from a Tourism and Hospitality Institute.
•  Previous experience in Hotel Front Office related position is highly regarded.
• Ability to speak local language(s).
• Possess professional disposition with good communication and interpersonal skills.
• Flexible - able to work a variety of shifts including weekends, days, afternoons, and evenings.
• Knowledge of intermediate proficiency in Microsoft Outlook, Word, and Excel.

What you can expect from us

At IHG, we give our people everything they need to grow and thrive, both professionally and personally. We offer:

• A top-tier salary, along with medical and term life cover.
• Paid birthday leave and paid community service leave.
• Access to global colleague hotel discounts.
• Full uniform and outstanding learning & development opportunities.
• A workplace culture centered around inclusion, trust, and well-being.

Our Commitment to You

We’re proud to be part of the IHG family, where everyone is welcomed and valued. We champion equality and are committed to building diverse, inclusive teams. Through our myWellbeing framework, we support the health, lifestyle, and work-life balance of every colleague.

How to Apply

Submit your updated resume and cover letter to vacancies.gph@ihg.com

Application Deadline: 17th September 2026

Be part of our legacy. Be part of our future. Be part of IHG.
InterContinental Grand Pacific Hotel Suva – Luxury Redefined.