17 customer service jobs found

A great opportunity exists for a dynamic and motivated Japanese Speaking Tour Coordinator on a Full-time basis to join H.I.S. (Fiji) Pte Limited, which is part of the Oceania regional subsidiary of H.I.S. Co., Ltd, one of Japan’s leading travel organisations (https://his-oceania.co/). The company's philosophy is to contribute to the advance of world peace and mutual understanding by increasing the knowledge of people in the world through tourism, and thereby overcoming the differences of nationality, race, culture, and religion.   As a Japanese Speaking Tour Coordinator you will processes tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance; working over the telephone and on-line.   Responsibilities are, but not limited to:   Answer queries from travel agents and offer suggestions on tours, travel routes, accommodation and local customs...

Description A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. What will I be doing? As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies and...

We are looking for a friendly and motivated Guest Service Agent (GSA) to join our team. In this role, you will be the first person our guests meet, so you will help create a great first impression. Your job is to provide excellent service, communicate clearly, and make sure every guest feels welcome and enjoys their stay. Job Responsibilities Greet and check in guests in a friendly and professional way Answer guest questions and help with bookings and requests Share clear information about the resort, activities, and services Work with other departments to make sure guests have a smooth stay Handle payments and keep records accurate Solve guest issues quickly and keep them happy Keep your check in area clean and organized What We’re Looking For Experience in hospitality or customer service is a plus Good communication and people skills Positive attitude and able to solve...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   A Steward works hands on and performs specified cleaning duties in designated areas of the kitchen and outlet to maintain their cleanliness and hygiene, achieving efficient service...

Description A Front Office Manager oversees the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and...

Description A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. What will I be doing? As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement Operate within departmental budgets through effective stock and cost controls and well managed schedules Set departmental targets and objectives, work schedules, budgets, and policies...

Lomani Island Resort & Spa is seeking an experienced and dynamic Restaurant & Bar Manager to lead our Food & Beverage team and deliver exceptional dining experiences in a relaxed island setting. This role is responsible for overseeing daily restaurant and bar operations, ensuring high standards of service, managing staff performance, controlling costs, and maintaining quality across all food and beverage offerings. The ideal candidate will have strong leadership skills, a passion for hospitality, and proven experience in restaurant and bar management. Excellent communication, attention to detail, and the ability to create memorable guest experiences are essential. Key Responsibilities: Ensure a high standard of service delivery for all food and beverage services, minimising and resolving guest complaints to maximise customer satisfaction and repeat customers to the restaurant Develop and implement procedures and policies to ensure effective...

Description The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.    What will I be doing?   As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:  • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.  • Ensure that each outlet is managed by a management team (Restaurant Manager / Sous Chef) who are totally accountable for the profitability and service standards achieved.  • Coordinate the formulation...