Guest Service Agent (GSA) - Island Based Position

We are looking for a friendly and motivated Guest Service Agent (GSA) to join our team.
In this role, you will be the first person our guests meet, so you will help create a great first impression.

Your job is to provide excellent service, communicate clearly, and make sure every guest feels welcome and enjoys their stay.

Job Responsibilities

• Greet and check in guests in a friendly and professional way

• Answer guest questions and help with bookings and requests

• Share clear information about the resort, activities, and services

• Work with other departments to make sure guests have a smooth stay

• Handle payments and keep records accurate

• Solve guest issues quickly and keep them happy

• Keep your check in area clean and organized

What We’re Looking For

• Experience in hospitality or customer service is a plus

• Good communication and people skills

• Positive attitude and able to solve problems

• Willing to work flexible hours, weekends, and public holidays

• Reliable, well-presented, and a team player

• Basic computer skills (experience with booking systems is a bonus)

• Enjoy helping guests and creating a great experience

How to Apply:
Please send the following to: vacancy@mantarayisland.com

A recent photo, detailed CV, including references, cover letter, your telephone contact details.