3 customer service officer jobs found in Suva

About the Role The Energy Sales Consultant is responsible for driving revenue growth by managing client relationships, and selling energy solutions (e.g., solar, storage, efficiency, or retail contracts) to commercial, industrial, or residential customers. They bridge the gap between technical teams and customers to provide tailored solutions.   Key Responsibilities Actively source, pitch, and close new sales opportunities within the target market. Convert qualified leads into sales through consultative selling techniques. Proactively identify and engage with customers to understand their energy needs and provide tailored solar/battery solutions. Collaborate with technical teams to formalize solutions and create winning proposals. Keep abreast of market fundamentals, energy pricing, and regulatory changes (e.g., RET, NETCC, CEC, STC/LGC markets). Use CRM tools to manage pipelines, maintain accurate records of leads, track customer...

About Us Centrecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and Intenational clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Head of People & Culture (Suva) This role will p rovide leadership and oversight to the P&C department, ensuring the effective management of all P&C functions, fostering a positive work environment that supports staff retention and engagement, and driving HR initiatives aligned with the organization's goals. Key responsibilities Provide leadership and oversight to the P&C department, ensuring effective management of all P&C...

The Role - Quality Assurance & Training Analyst We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours...