Job Description & Skills/Qualifications Required
About Us
Centecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role - Reservations Consultants (Suva)
We have an exciting opportunity for Global Reservations Agents to join our fast-paced team. In this role, you'll support the sales experience by providing expert guidance that enhances our guests' journeys across a range of products, services, and destinations.
As a first point of contact ambassador, you'll help guests personalize and customize their unique travel experiences while deepening connections with existing clients and partners and building relationships with new ones. Your responsibilities will include generating sales and creating flight, accommodation, and reservation details via phone and email with high accuracy.
With strong communication and interpersonal skills, you'll find solutions when circumstances or requirements change. As part of a global team, you'll collaborate and interact with colleagues from around the world.
Key responsibilities
- Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English.
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs.
- You will enjoy working through problems and providing solutions in a complex environment.
- A desire for ongoing learning and self-education.
- You will be a strong team player, with the ability to work autonomously.
- Exceptional PC skills and experience with complete systems.
- High attention to detail coupled with demonstrated problem solving and investigation skills.
- Clear written communication skills in English are essential.
- Exposure or similar experience will be an added advantage.
Essential Skills & Experiences
- Year 13 pass and pass in English.
- An interest in travel or exciting experiences around the world.
- Committed to delivering exceptional service through sales.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team including collaborating effectively in a virtual team environment is critical.
- A fast learner who can master multiple new systems.
- Proficiency at multi-tasking and ability to adapt to changing circumstances are strong assets.
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Extensive training would be provided
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
For more details and to apply for the job, please refer to the link below or scan the QR Code
Applications are closing on Sunday 19th July 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.