Pacific Centrecom Fiji Limited

About Us Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact Centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role - Customer Care Consultant - Ecommerce [Suva] We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career: Key responsibilities 1. Customer Service Excellence Deliver exceptional service though personalized customer interactions Apply detailed attention and strong...

Key Responsibilities: Customer Service Delivery Manage inbound calls and email enquiries from retailers and customers. Provide accurate information and assistance regarding magazine deliveries, supply issues, account enquiries and product information Deliver professional and efficient service while maintaining high customer satisfaction standards Operational Excellence Resolve routine enquiries within defined processes Escalate complex or exception cases to the Team Leader or onshore support team where required Maintain clear communication with customers regarding case progress and resolution Ensure accurate documentation of customer enquiries, actions and outcomes Maintain strong attention to data accuracy and follow defined service workflows Complete customer service administration tasks including reporting, record management and follow-up actions Support operational processes aligned with service level requirements...

Key Responsibilities: Strong customer service focus and a genuine interest in helping people. For this role, you must be proficient in reading and writing in English. Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers' needs. You will enjoy working through problems and providing solutions in a complex environment. A desire for ongoing learning and self-education. You will be a strong team player, with the ability to work autonomously. Exceptional PC skills and experience with complete systems. High attention to detail coupled with demonstrated problem solving and investigation skills. Clear written communication skills in English are essential. Exposure or similar experience will be an added advantage. Essential Skills & Experiences:  Experience in Travel Reservations/ Airline Experience Over a year of GDS experience in Sabre/Amadeus Experience in Tramada will be an...

We are seeking a dynamic and experienced Quality Assurance & Training Analyst to join our growing organization and lead our Customer Care team supporting the Sales and CX functions. This role ensures operational excellence through comprehensive quality monitoring, training delivery, and performance development across eCommerce and Customer Service accounts. This role combines quality assurance oversight, training facilitation, nesting support, and hands-on workflow coverage to maintain minimum 95% quality standards and drive continuous improvement. Key Responsibilities 1.     Quality Monitoring & Evaluation Conduct a minimum of two quality evaluations per workflow per agent each week across all channels, using consistent scoring for accuracy, compliance, soft skills, and customer experience Maintain a minimum 95% quality standard and complete all evaluations within 24 hours Perform targeted monitoring for underperforming agents and manage...