Pacific Centrecom Fiji Limited

The Role -Customer Service Manager- Ecom & Retail- (Suva) Shared Role The Role of Customer Success Manager will oversee Customer Care Consultants to ensure positive morale and efficient daily operations. The incumbent will provide service to our clients and customers by developing and implementing best call centre methods and procedures. In addition, you will be required to make suggestions for system and process improvement based on your knowledge of daily and ground operations. Key Responsibilities Department/Division managed effectively Management through the organiz ation performance management system Internal procedures and guidelines maintained Budget preparation, monitoring and management Risk management planning and assessment Provide technical / professional advice to clients and other stakeholders Conduct research and compile reports for management Informed management and other stakeholders...

About Us Centecom (Pte) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7. Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future. The role -Office Cleaner- Suva We are looking to employ an Office with outstanding housekeeping and communication skills. The selected candidate is expected to be a conceptual thinker with superb organizational and time management skills. You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment. Key responsibilities Clean rooms, lobbies, lounges, restrooms, corridors, stairways, locker...

Key Responsibilities Providing an exceptional level of customer service to customers via call, emails and live chat. Proactively resolve customer queries Compliance with the Service Level Agreement and focused on customer loyalty Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs. Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations Ability to find solutions when there are changes in circumstances or requirements Strengthening existing customer relationships while building new connections with potential customers. Interacting & supporting team members around the globe. Essential Skills & Experiences: Essential Commitment towards delivering exceptional service Attention to detail, combined with strong communication skills Fast learner who can master...