Pacific Centrecom Fiji Limited

The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.

Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.

Feb 27, 2024
Full time
Pacific Centrecom Fiji Limited Suva and Lautoka, Fiji
The Role:  Level 1 - IT Support Officer (Suva/Lautoka) To assist in providing a high standard of remote, telephone and email support to our client by providing service excellence in every engagement and utilizing cutting edge technology. The role of Level 1 Support is to ensure the resolution management of new cases within service level agreements, aiming to reduce repeat calls. Key Responsibilities: To be the first point of contact over a variety of channels – phone, SMS, email, and chat. Respond to incoming POS issues by troubleshooting as per guidelines and internal processes. Maintain first class communication with the client, adhering to specific service level agreements. Resolution of tickets/issues within capability level. To ensure calls/tickets are logged, prioritized, and escalated appropriately. Provision of basic training to customers over the phone. Creation of sales orders for new software/hardware requirements. Collaborate & communicate...