Customer Experience Consultant - Sales (Ecom) Suva

• Achieve and exceed inbound/outbound sales targets and KPIs consistently
• Contribute to new business growth through telesales, lead generation, and opportunity follow-up activities
• Monitor and review sales performance targets to drive continuous revenue growth
• Manage and monitor proactive resign KPIs in line with set targets
• Defend cancellations by identifying customer concerns and delivering tailored financial and service solutions

• Deliver exceptional customer service across all inbound and outbound voice and written communication channels
• Take ownership of customer issues to ensure a 'one call' resolution experience
• Proactively identify and resolve customer needs while maintaining high satisfaction outcomes
• Develop and maintain effective working relationships with internal and external stakeholders across CX teams
• Ensure all contract details are accurately adhered to and implemented in line with Veolia guidelines

• Accurately enter and maintain contract and sales documentation within Salesforce and other required platforms
• Process customer contract cancellations in accordance with Veolia guidelines and within SLA timeframes
• Ensure reporting is completed within set KPI/SLA timeframes with zero tolerance for errors
• Maintain working knowledge of waste streams and service schedules to ensure accurate customer information
• Uphold data integrity standards across all CRM and contact centre systems

Key responsibilities

• 3+ years Business to Business sales background (field sales or internal sales) with proven ability to achieve sales targets.
• Proven track record in managing client relationships and liaising with both internal and external stakeholders.
• Strong customer focus anticipating and meeting the needs of internal and external customers; actively seeks and values customer input
• Negotiation and consultative selling skills.
• Excellent problem-solving and critical thinking skills, with a focus on delivering positive outcomes for customers.
• Proficiency in using CRM systems, preferably Salesforce, and other relevant contact centre software.
• Strong organisational and time management skills, with the ability to prioritise tasks and handle multiple cases simultaneously.
• Exceptional Communication Skills (Written & Verbal)