Customer Service Manager- Ecom & Retail- (Suva) Shared Role
- Pacific Centrecom Fiji Limited
- Suva, Fiji
- Jun 27, 2026
Job Description & Skills/Qualifications Required
The Role -Customer Service Manager- Ecom & Retail- (Suva) Shared Role
The Role of Customer Success Manager will oversee Customer Care Consultants to ensure positive morale and efficient daily operations. The incumbent will provide service to our clients and customers by developing and implementing best call centre methods and procedures. In addition, you will be required to make suggestions for system and process improvement based on your knowledge of daily and ground operations.
Key Responsibilities
Department/Division managed effectively
- Management through the organization performance management system
- Internal procedures and guidelines maintained
- Budget preparation, monitoring and management
- Risk management planning and assessment
- Provide technical / professional advice to clients and other stakeholders
- Conduct research and compile reports for management
Informed management and other stakeholders
- Workforce that are productive, efficient, motivated and supported
- Safe, healthy and environmentally aware workforce
Organization's image and value standards demonstrated and promoted
- Collaborate with other teams in the organization for the benefit of the organization
- Monitor and encourage team members to uphold image and value standards
- Uphold and demonstrate the organization's image and values
Procedures developed, monitored and implemented
- Develop, monitor and implement procedures to improve the efficiency of the team's work and to better meet the customer's need
- Implement and monitor risk management procedures
- Team Management
- Prepare work plans (annual, monthly and weekly basis)
- Delegate work and supervise staff
- Provide guidance
Teamwork and cooperation
- Cooperation within the team and greater function / department
- Cooperation across functions / departments
- Work collaboratively to achieve the set targets and goals
Essential Knowledge, Skills & Attributes
- A minimum of 3 years of experience in related field. BPO management and experience in handling one or more of the following: Customer Service, Airlines Reservations would be an added advantage.
- Strong leadership abilities with experience managing diverse teams.
- Excellent analytical and problem-solving skills.
- Advance knowledge of business metrics and performance optimization.
- Must poses financial acumen and client services management experience.
- Superior communication and relationship-building skills.
- Ability to thrive in a fast paced environment and adapt to changing priorities.
- Proficiency with CRM systems, workforce management tools and Microsoft Office Suite.
- Results driven with a commitment to excellence.
- Strategic thinker with attention to detail.
- Customer Centric mindset.
- Strong sense of ownership and accountability.
- Collaborative approach to leadership.
Why Join Centrecom ?
Centrecom offers a unique opportunity to lead a growing organization in beautiful Fiji. As the Customer Success Manager, you will:
- Lead a positive, cohesive team focused on excellence.
- Enjoy professional advancement with clear succession planning.
- Experience the perfect blend of career challenge and Pacific Lifestyle.
- Make a meaningful impact in a customer focused environment.
- Bring your global expertise to a company that values professional development.
- Join us and transform your executive experience into lasting success while enjoying all that Fiji has to offer.
Application Process
For more details and to apply for this vacancy, scan the QR Code or refer to the link below.
Note that applications are closing on Friday 10 July 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.