Driver Onboarding Agent

About the Role

Recruit and onboard new drivers (a bit of friendly persuasion involved), and being the first point of contact when drivers run into problems on the job. You'll be talking to people all day, every day, so this suits someone who's quick on their feet and genuinely good with people — not just someone who can follow a script.

About Us

Get Picked Up is a fast-growing, Australian-owned transport company providing reliable, pre-booked transport for NDIS participants, insurance clients, and corporate travel. We're growing our Fiji team to support operations and keep things running smoothly for both drivers and customers across Australia.

Key Responsibilities:

• Onboard new drivers, ensuring all documentation and system requirements are completed accurately
• Follow up with drivers to support onboarding progress and help achieve team targets
• Maintain accurate records of onboarding activities and driver information
• Provide excellent support to drivers and ensure a high level of customer service
• Resolve issues efficiently and escalate concerns when necessary
• Communicate clearly and effectively with internal teams

About You:

• Proven experience in sales or customer service
• Excellent spoken and written English
• Confident, professional phone manner
• Highly organised, detail-oriented, and process-driven
• Goal-oriented and able to work under pressure to meet targets
• Experience using CRM systems and Microsoft Office is an advantage
• Reliable, proactive, and committed to achieving results
• Real career growth opportunities as we expand

What We Offer:

• Pay: FJ$7.50/hour for 40 hours/week
• Schedule: 8-hour shifts (plus 1-hour unpaid lunch) between 7:00 AM–7:00 PM, 5 days/week (Monday–Sunday rotation)
• Probation Period: First 3 months include performance monitoring (onboarding result, productivity, daily output, attendance) with daily feedback.
• Training: Full 2-week training provided by supervisors and team leaders.
• Friendly and supportive team environment.
• Career development opportunities in a growing company.

We are looking forward to hearing from you!

How to Apply:

If you’re ready to take the next step in your career and be part of this exciting journey, send your:

1. CV and
2. Application /cover letter
3. Click on "Apply Now" 

Click the link below for tips on how to upload documents:

https://myjobsfiji.com/blog/uploading-cvs/