Get Picked Up

About Us: Get Picked Up is a fast-growing, Australian-owned transport company providing reliable, pre-booked transport for NDIS participants, insurance clients, and corporate travel. We're expanding our Fiji team to support operations and ensure smooth service for both drivers and customers. About the Role: We're looking for an experienced and motivated Customer Service Agent to join our team in Fiji. The key focus of this role is customer service taking care of customers and drivers' enquiries, booking creation, amendments, cancellations and customer's complaints. An excellent customer service skill is required.  Key Responsibilities: Onboard new drivers, ensuring all documentation and system requirements are completed accurately Follow up with drivers to support onboarding and help meet recruitment targets Handle booking requests Resolve issues efficiently and provide excellent service to both drivers and customers Communicate clearly with...

About the Role Recruit and onboard new drivers (a bit of friendly persuasion involved), and being the first point of contact when drivers run into problems on the job. You'll be talking to people all day, every day, so this suits someone who's quick on their feet and genuinely good with people — not just someone who can follow a script. About Us Get Picked Up is a fast-growing, Australian-owned transport company providing reliable, pre-booked transport for NDIS participants, insurance clients, and corporate travel. We're growing our Fiji team to support operations and keep things running smoothly for both drivers and customers across Australia. Key Responsibilities: Onboard new drivers, ensuring all documentation and system requirements are completed accurately Follow up with drivers to support onboarding progress and help achieve team targets Maintain accurate records of onboarding activities and driver information Provide excellent support to drivers and...