Call Centre Representatives

We’re Hiring – Join TMA Fiji’s New Call Centre in Martintar, Nadi

Location: Martintar, Nadi
Company: TMA Fiji
Employment Type: Full Time / Part Time / Casual roles available
Positions Available: Multiple

Be part of something new, modern and growing in Fiji

TMA Fiji is building a new Call Centre in Martintar, Nadi, supporting a fast-paced, technology-enabled operational environment across Australia.

This is an exciting opportunity to join a growing Fiji-based team from the ground up. We are looking for motivated, professional and customer-focused people who want to build a career in operations, technology, customer service and team leadership.

Our Call Centre will operate as the central support hub for live car park operations, customer enquiries, CCTV and intercom monitoring, incident coordination, reporting and escalation support. The work is dynamic, practical and people-focused — no two shifts are the same.

If you are calm under pressure, confident with technology, enjoy solving problems and take pride in delivering excellent service, we want to hear from you.

About the Role:

As a Call Centre Representative, you will be part of the frontline team supporting day-to-day operations. You will monitor systems, respond to customer enquiries, assist with intercom calls, identify issues, record incidents and escalate matters to the appropriate teams.

This role is ideal for people with strong communication skills, a customer-first attitude and the ability to stay calm and professional in a fast-moving environment.

What you will do

• Monitor CCTV, intercoms, alerts and operational systems.
• Respond professionally to customer, staff and stakeholder enquiries.
• Identify faults, incidents, hazards and operational issues.
• Log incidents accurately and escalate matters where required.
• Support safe, efficient and customer-focused service delivery.
• Work as part of a cooperative and service-driven team.
• Participate in training, briefings and continuous improvement activities.

We are looking for people who have

• Strong customer service skills.
• Good verbal and written communication.
• Confidence using computers and technology-based systems.
• The ability to handle difficult or high-pressure situations calmly.
• Good attention to detail and accurate record keeping.
• A reliable, flexible and team-focused approach.
• Availability to work rostered shifts, including evenings, weekends and late nights where required.

Previous experience in a call centre, monitoring centre, customer service, operations, security, hospitality, transport, facilities or similar environment will be highly regarded, but attitude, reliability and willingness to learn are just as important.

Why join TMA Fiji?

At TMA Fiji, you will be joining a new and growing business operation with the opportunity to be part of its foundation team. This is more than just a job — it is a chance to help build a professional, modern and technology-enabled Call Centre in Nadi.

You will benefit from:

• A professional office-based role in Martintar, Nadi.
• Opportunities to learn new systems and operational processes.
• A supportive team environment.
• Exposure to international operations and service standards.
• Career pathways as the Fiji operation grows.
• Training and development opportunities.
• The chance to be part of a business that values reliability, professionalism, customer service and continuous improvement.

Who should apply?

We encourage applications from people who are:

• Customer-focused and professional.
• Reliable, punctual and accountable.
• Comfortable using computers and technology.
• Good communicators.
• Calm under pressure.
• Team players.
• Willing to work rostered shifts.
• Interested in growing with a new Fiji-based operation.

Whether you are an experienced supervisor, a customer service professional, a call centre operator, a monitoring centre operator, a graduate looking to build your career, or someone with strong people skills and a great attitude, we would like to hear from you.

How to apply

Please submit your application with:

• Your current CV.
• A short cover letter stating the position you are applying for.
• Your availability to work rostered shifts.
• Any relevant customer service, operations, call centre, monitoring, leadership or technology experience.

Apply now and be part of the team helping build TMA Fiji’s Call Centre in Martintar, Nadi.