Call Centre Supervisor

We’re Hiring – Join TMA Fiji’s New Call Centre in Martintar, Nadi

Location: Martintar, Nadi
Company: TMA Fiji
Employment Type: Full Time / Part Time / Casual roles available
Positions Available: 1

Be part of something new, modern and growing in Fiji

TMA Fiji is building a new Call Centre in Martintar, Nadi, supporting a fast-paced, technology-enabled operational environment across Australia.

This is an exciting opportunity to join a growing Fiji-based team from the ground up. We are looking for motivated, professional and customer-focused people who want to build a career in operations, technology, customer service and team leadership.

Our Call Centre will operate as the central support hub for live car park operations, customer enquiries, CCTV and intercom monitoring, incident coordination, reporting and escalation support. The work is dynamic, practical and people-focused — no two shifts are the same.

If you are calm under pressure, confident with technology, enjoy solving problems and take pride in delivering excellent service, we want to hear from you.

About the role:

As the Call Centre Supervisor, you will lead and support the Call Centre team to deliver high-quality customer and operational support. You will be responsible for supervising daily activities, supporting team performance, assisting with rostering, managing escalations, preparing reports and helping build a strong, professional and positive team culture.

This role is suited to an experienced supervisor, team leader or senior operator who enjoys coaching people, improving processes and taking ownership of operational outcomes.

What you will do

• Lead, guide and support Call Centre Representatives.
• Coordinate daily Call Centre operations and shift coverage.
• Act as an escalation point for operational and customer issues.
• Monitor intercom, CCTV, incident and reporting systems.
• Ensure issues, faults and incidents are logged and escalated accurately.
• Support rostering, workforce planning and team development.
• Prepare operational, performance and ad hoc reports.
• Train, coach and develop team members.
• Promote a positive, professional and performance-focused team culture.
• Support process improvements and operational initiatives.

We are looking for someone who has

• Experience in a supervisory, team leader or senior operational role.
• Strong customer service and escalation management skills.
• Excellent written and verbal communication.
• Confidence preparing reports and using Microsoft Office, including Outlook, Word, Excel and Teams.
• Strong organisational skills and the ability to manage competing priorities.
• A practical, calm and solutions-focused leadership style.
• The ability to motivate, coach and develop a team.
• Experience in a 24/7, contact centre, call centre, monitoring centre, facilities, transport, parking or similar environment will be highly regarded.

Why join TMA Fiji?

At TMA Fiji, you will be joining a new and growing business operation with the opportunity to be part of its foundation team. This is more than just a job — it is a chance to help build a professional, modern and technology-enabled Call Centre in Nadi.

You will benefit from:

• A professional office-based role in Martintar, Nadi.
• Opportunities to learn new systems and operational processes.
• A supportive team environment.
• Exposure to international operations and service standards.
• Career pathways as the Fiji operation grows.
• Training and development opportunities.
• The chance to be part of a business that values reliability, professionalism, customer service and continuous improvement.

Who should apply?

We encourage applications from people who are:

• Customer-focused and professional.
• Reliable, punctual and accountable.
• Comfortable using computers and technology.
• Good communicators.
• Calm under pressure.
• Team players.
• Willing to work rostered shifts.
• Interested in growing with a new Fiji-based operation.

Whether you are an experienced supervisor, a customer service professional, a call centre operator, a monitoring centre operator, a graduate looking to build your career, or someone with strong people skills and a great attitude, we would like to hear from you.

How to apply

Please submit your application with:

• Your current CV.
• A short cover letter stating the position you are applying for.
• Your availability to work rostered shifts.
• Any relevant customer service, operations, call centre, monitoring, leadership or technology experience.

Apply now and be part of the team helping build TMA Fiji’s Call Centre in Martintar, Nadi.