Job Description & Skills/Qualifications Required

Hospitality with heart: where every role makes a difference

At Plantation Island Resort, every day is about bringing joy: to families, to friends, and to one another. Join a team that celebrates laughter, connection, and togetherness. Here, your work helps create lifelong memories filled with smiles, sunshine, and the true Bula Spirit.

About the Role

As the Front Office Manager, you will lead the Front Office team to ensure smooth and efficient daily operations, including arrivals, departures, reservations, and guest relations, while maintaining high service standards. You will drive guest satisfaction, manage and develop team performance, ensure compliance with policies, and support revenue optimization initiatives. The role also contributes to planning and continuous improvement, ensuring an exceptional guest experience and upholding the reputation of Plantation Island Resort.

You’ll need to have;

Current Front Office Manager with 2+ years’ experience in a similar role within a 200+ room hotel or resort, with strong exposure to high-volume operations.
Strong knowledge of front office operations, reservations, room inventory, and revenue management systems; Opera experience is an advantage.
Proven ability to lead, coach, and develop front office teams while maintaining high guest service standards and improving guest satisfaction scores.
Guest-focused, proactive, and results-driven, with strong communication skills, attention to detail, and the ability to perform in a fast-paced resort environment.
Experience supporting occupancy optimization, upselling, and revenue-driven front office strategies.

Become part of Fiji's most loved resort family.

Competitive salary package offered.
Free duty meals & accommodation.
Long-term career growth opportunities.
Supportive workplace with ongoing training.
Plus more attractive employee benefits.

Submit your resume & cover letter to hr@raffehotels.com

Applications close on: 2 July 2026

Job Functions

Front Office & Guest Services

Industry

Hospitality & Tourism

Job open to:

Fiji Residents Only