Energy Fiji Limited (EFL)

Energy Fiji Limited (EFL) plays a critical role in advancing the economy and is responsible for generating, transmitting and retailing of electricity in Fiji and sets high priority on key values such as Customer Focus, Teamwork, Honesty, Transparency, the Courage to do what is right, Individual Accountability and Innovation.

Energy Fiji Limited (EFL) Vuda, Fiji
Sep 20, 2021
Full time
The position will be based at the Energy Fiji Limited’s National Control Center, Vuda and will report to the Team Leader Contact Centre (Western). Key Responsibilities: Respond to telephone enquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint. Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection. Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry. Handle Emergency Calls and escalate genuine emergency to Controllers as soon as received. Direct all customers’ queries over the phone to the right section/department. Maintain confidentiality of the organization’s customer data base. Adhere to Contact Centre work process, procedures and schedule. Relieve at other sections within the SBA,...
Energy Fiji Limited (EFL) Suva, Fiji
Sep 20, 2021
Full time
The position will be based at the Energy Fiji Limited’s Head Office (Suva) and will report to the Team Leader Contact Centre (Central). Key Responsibilities: Respond to telephone enquiries from EFL customers and contractors requiring assistance in resolving a particular problem or complaint. Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection. Utilize Gentrack to extract relevant information to assist EFL Customers and Contractors with their inquiry. Handle Emergency Calls and escalate genuine emergency to Controllers as soon as received. Direct all customers’ queries over the phone to the right section/department. Maintain confidentiality of the organization’s customer data base. Adhere to Contact Centre work process, procedures and schedule. Relieve at other sections within the SBA, such as...