Telephone Operator (Ministry of Health and Medical Services)

The position ensures the flow of official telecommunication calls receives and transfer calls via telephones and radio telephones to internal and external customers.

Key Responsibilities

The position will achieve its purpose through the following key responsibilities:

1. Provide Customer Service at Reception through face-to-face and telephone calls

2. Communicate telephone message both internal and external for the staff and monitor calls accordingly.

3. Log/record all telephone calls received and made (name & time)

4. Report telephone equipment or service complaints and problems

5. Update directory information

6. Activity contribute to all corporate functions of the ministry.

Knowledge & Experience

1. At least one year’s experience in a similar role
2. Working knowledge and experience in telephone etiquette
3. Experience in providing Customer Service
4. Understanding of Occupational Health and Safety at workplace

Skills & Abilities

1. Ability to plan and organize work in a timely manner
2. Excellent communication skills
3. A good team player.
4. Customer focus approach with commitment to supporting the operational goals of the organization

Additional Information

Performance will be measured through the following indicators:

1. Effective Customer Service provided

2. Updated telephone logs/record.

3. Timely reporting of telephone equipment complaints and problems

4. Update activities, changes and completion of other tasks as assigned with active participation in all corporate functions as and when required

Contact Information

For any enquires please contact Mr Netava Mua on email netava.mua@health.gov.fj or telephone 3306177 ext 340173