Receptionist (Ministry of Health and Medical Services)

The position ensures the flow of official telecommunication calls receives and transfer calls via telephones and radio telephones to internal and external customers

Key Responsibilities

The position will achieve its purpose through the following key responsibilities:

1. Communicate telephone message both internal and external for the staff and monitor calls accordingly.

2. Log/record all telephone calls received and made (name & time)

3. Report telephone equipment or service complaints and problems

4. Set up homes for teleconference and update directory information

5. Actively contribute to all corporate functions of the ministry.

Knowledge & Experience

1. 1. At least one year’s experience in a similar role
2. 2. Working knowledge and experience in telephone etiquette
3. 3. Experience in handling customer complaints
4. 4. Knowledge of Occupational Health and Safety at workplace
5. 5. Understanding of the Fijian Constitution (2013) and all applicable laws of Fiji

Skills & Abilities

1. 1. Ability to plan and organize work in a timely manner.
2. 2. Excellent communication skills.
3. 3. A good team player
4. 4. Service oriented approach with a commitment to supporting the operational/corporate goals of the organization

Additional Information

Performance will be measured through the following indicators:

1. Updated telephone logs/record.

2. Timely reporting of telephone equipment complaints and problems

3. Update activities, changes and completion of other tasks as assigned

4. Participate in all corporate functions as and when required

Contact Information

For any enquires please contact Mr Netava Mua on email netava.mua@health.gov.fj or telephone 3306177 ext 340173