Job Description & Skills/Qualifications Required
The role - Customer Care Consultant - (Symphony) Suva
Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact centre and back-office services to both local and international clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.
Key responsibilities
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you ae a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing you career:
1. Customer Service Excellence
- Deliver exceptional service though personalized customer interactions
- Apply detailed attention and strong communication skills in all customer engagements
- Demonstrate compassion and empathy towards customers in all situations
- Communicate effectively across multiple channels (voice, email, messaging/chat)
- Resolve customer inquiries with confidence and professionalism
2. Operational Performance and Adaptability
- Maste multiple new systems quickly as a fast learner
- Handle high volumes of wok efficiently though effective multi-tasking
- Adapt confidently to changing circumstances and priorities
- Wok effectively in shift-based schedules including weekends
- Apply previous customer service experience to enhance operational performance
Experience and skills
- Previous experience in a customer service or hospitality environment would be an added advantage however not necessary
- Considerable working knowledge of Microsoft Word and Excel
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast leaner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a al team environment
- Ability to work in shifts and weekends
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
For more details and to apply for the job, please refer to the link below.
https://jobs.hrmonise.com/details/4603/centrecom-fiji/customer-care-consultant-symphonyMarch2026
Applications are closing on Sunday 29 March 2026
recruitment
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.