Job Description & Skills/Qualifications Required
Key Responsibilities:
- Assisting with troubleshooting computer hardware and software
- Assisting with Software installations and configurations
- Setting up computer workstations, teleconference & video conference meetings
- Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc.
- Support the IT team in maintaining hardware, software, and other systems
- Organize and maintain IT resources and inventory.
- Run software updates and backups when requested.
- Configuring printers and mapping network drive, emails and other mailboxes
- Consult with End Users concerning their needs and evaluate their requests or requirements
- Respond to any unexpected behaviors on the network and escalate if necessary.
- Train users in use of equipment and/or software
- Prepare technical reports or related documentation
- Manage and monitor tickets in Spice work system, Assign, update, and close support tickets
Essential Skills & Experience:
- Degree in Information Technology with minimum 2 years of experience in similar role and field.
- Microsoft Certification will be an added advantage.
- Demonstrated level 1 technical knowledge.
- Proven ability to build and maintain positive relationships.
- Ability to engage others through credible communication and presentation.
- Sound ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met.
- Ability to show initiative and self-motivation.
- Intermediate computers skills – predominantly in software, hardware and networking would be an advantage.
- High attention to detail and strong analytical skills.
Job Functions
Industry
Job open to:
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.