Job Description & Skills/Qualifications Required
About Us
Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provider outsourcing contact center and back-office services to both local and international clients 24/7.
Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
IT Support Officer - Suva
To assist in providing a high standard of remote, telephone and email support to our client by providing service excellence in every engagement and utilizing cutting edge technology. The role of IT Support is to ensure the resolution management of new cases within service level agreements, aiming to reduce repeat calls.
Key Responsibility:
- Assisting with troubleshooting computer hardware and software
- Assisting with Software installations and configurations
- Setting up computer workstations, teleconference & video conference meetings
- Scanning and filing of documents (Purchase Order, IT Forms, etc), internet top-ups, cable tidy up, etc.
- Support the IT team in maintaining hardware, software, and other systems
- Organize and maintain IT resources and inventory.
- Run software updates and backups when requested.
- Configuring printers and mapping network drive, emails and other mailboxes
- Consult with End Users concerning their needs and evaluate their requests or requirements
- Respond to any unexpected behaviors on the network and escalate if necessary.
- Train users in use of equipment and/or software
- Prepare technical reports or related documentation
- Manage and monitor tickets in Spice work system, Assign, update, and close support tickets
Essential Skills & Experiences:
- Degree in Information Technology with minimum 1 year of experience in similar role and field.
- Microsoft Certification will be an added advantage.
- Demonstrated level 1 technical knowledge.
- Proven ability to build and maintain positive relationships.
- Ability to engage others through credible communication and presentation.
- Sound ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met.
- Ability to show initiative and self-motivation.
- Intermediate computers skills – predominantly in software, hardware and networking would be an advantage.
- High attention to detail and strong analytical skills.
Remuneration and Benefits
- A secure career with a strong fast-growing company.
- Competitive salary package.
- Medical Insurance.
- Access to discounted travel.
- Ongoing career development and training.
- Work in a fun and supportive team.
Application Process
For more details and to apply for the job, please refer to the link below or scan the QR Code.
https://jobs.hrmonise.com/details/4575/centrecom-fiji/level-1-it-support-officer-March2026
Closing Date: Wednesday 25 March 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.