Receptionist (Ministry of Forestry)

The primary purpose of this position is to operate a multi-line telephone system to answer and direct incoming and outgoing telephone calls; provide a courteous reception to visitors; notify the staff of visitor arrivals; and deal with inquiries on the phone and face to face.

Key Responsibilities

1. Answer phones and operate a switchboard, routes calls from internal and external callers and take messages when required.

2. Greet and direct visitors while monitoring access and maintaining security awareness.

3. Deal with queries from the public and customers.

4. Sign for any incoming packages and receive hand delivered material, couriers and orders and office supplies etc.

5. Provide general administrative and clerical support including updating of directories.

6. Monitor and maintain office equipment and ensure reception area is tidy.

Knowledge & Experience

1. 1. 6 to 12 months work experience in a front office setting or in a clerical role.
2. 2. Knowledge of office and administrative procedures.

Skills & Abilities

1. 1. Ability to work a switchboard with a pleasant phone manner.
2. 2. Excellent communication and customer service skills.
3. 3. Reliable in attendance and able to maintain standards of conduct and ethics.
4. 4. Organisation skills with the ability to follow policies, procedures and directions.
5. 5. Team player that is flexible when asked to assist in other areas of work.
6. 6. Capacity to effectively utilise computer programs to support operations.
7. 7. Service oriented approach, with a commitment to supporting the operational and corporate environment of the organisation.

Additional Information

For further information please go to the Ministry website www.forestry.gov.fj. 

Contact Information

Any queries can be directed to Mr Jovilisi Natete on phone No: 3301 611 Ext 333 139 or email jovilisi.natete@mff.gov.fj