Experienced Collections Team Leader (EOI)
- Vuvale Outsourcing, a BDE Group company
- Suva, Fiji
- Feb 07, 2026
Job Description & Skills/Qualifications Required
About Vuvale Outsourcing
Vuvale supports Australian clients with professional, compliant debt recovery from our purpose-built site in Nabua. We are building a talent pool of proven leaders so we can move quickly on upcoming openings.
Customer-first promise: We keep customers at the heart of every interaction—driving positive, sustainable resolutions that help people get back on track while meeting client obligations and compliance standards.
The Opportunity (EOI)
Lead a high-performing squad to move the metrics that matter. You’ll coach to outcomes, manage to data, and balance cash + compliance + customer on every call.
Your Impact
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Own team performance across cash collected, arrangements, PTP kept %, RPC rate, QA score, time on file.
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Run daily huddles, 1:1s, side-by-sides, and call coaching with clear action plans and follow-through.
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Optimise dialler/list strategy (penetration, callbacks, talk-offs, scripts A/B).
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Partner with management to improve contact strategy and compliance adherence.
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Maintain rigorous documentation and escalate risk in line with Australian regulations and SLAs.
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Onboard and develop new collectors; build team capability and arrangement pipelines.
What You’ll Bring
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Proven collections leadership (Team Leader or Senior Collector acting up) on AU portfolios.
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Track record lifting results (e.g., +PTP kept %, +cash, +QA) with before/after data.
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Advanced coaching skills, sharp listening, crisp feedback.
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Strong stakeholder management and written documentation.
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Integrity, resilience, calm under pressure; champions customer-centred resolutions.
Why Lead at Vuvale
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Ownership of a team within a 50-person operation serving respected Australian brands.
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Data-driven culture with real-time dashboards, QA calibration, and coaching rhythms.
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Purpose-built office in Nabua with strong local HR and operations support.
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Recognition for impact.
How to Apply (EOI)
Click APPLY and attach:
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Your CV.
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OPTIONAL: A one-page metrics snapshot (team size, portfolio type, last 3 months of key results (e.g cash/arrangements/PTP kept/QA).
Note: As an EOI, we’ll contact shortlisted candidates as leadership roles open.
If you’re a data-driven leader who turns coaching into cash and customer wins, click APPLY NOW, or visit www.vuvaleoutsourcing.com.au/careers.
Job Functions
Industry
Job open to:
Vuvale Outsourcing provides consulting and outsourced services to businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines, Sri Lanka, and the United Kingdom.
“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.
We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team - where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”
In Fiji, Vuvale provide a professional work environment, all required equipment, local H.R. / payroll management and employee transport logistics. Vuvale’s clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful Fiji operations for over 15 years.
The Vuvale team brings excellence to everything we touch, relying on our team’s dedication, years of diverse experience and exceptional culture. Through our network of expert partners across the globe, Vuvale have access to the facilities, equipment and human talent needed to support our clients with a smooth transition to their overseas remote office.
Vuvale Outsourcing is a subsidiary of BDE Group. BDE Group is based in Brisbane, with clients throughout Australia.