Porter

About Us 

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. 

Holiday Inn Suva is just steps from the city's key sights, within 5 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck. 

Your Day to Day: 

The Porter plays a vital role in creating a positive first and last impression for guests. This role is responsible for assisting guests with luggage handling, escorting them within the hotel, providing information and directions, and ensuring smooth lobby operations. The Porter is a key ambassador of the hotel’s service culture and hospitality promise. 

• Greet guests warmly upon arrival and assist with unloading luggage.
• Escort guests to their rooms and explain room features and hotel facilities.
• Handle luggage storage and retrieval for early arrivals, late departures, or short-term holding.
• Assist guests during check-out with luggage handling and transportation arrangements.
• Maintain a clean, organized, and welcoming lobby area at all times.
• Assist with opening doors, arranging transport, and providing directions or recommendations.
• Respond promptly to guest requests and liaise with the front desk or other departments as needed.
• Provide assistance to elderly or special needs guests when required.
• Tag, record, and securely store guest luggage or lost-and-found items.
• Report any suspicious activity or safety concerns to Security or the Duty Manager.
• Assist in deliveries to guest rooms or other hotel areas (e.g. amenities, messages, floral arrangements).
• Maintain trolleys and equipment in clean, working condition.
• Support Concierge and Front Office colleagues during busy periods or events.
• Assist with coordinating group arrivals and departures, including managing baggage flow.
• Provide backup assistance in emergencies or evacuations, following hotel procedures. 

Qualifications & Skills 

• High school certificate or equivalent.
• Prior experience in a similar role within a hotel or customer service environment is an advantage.
• Friendly, courteous, and well-groomed with strong communication skills.
• Physically fit and capable of lifting or transporting heavy luggage.
• Familiarity with hotel layout and local area knowledge is a plus.
• Able to work flexible hours, including weekends, nights, and holidays.
• Customer service focus and hospitality mindset
• Professional appearance and conduct
• Time management and efficiency
• Teamwork and reliability
• Initiative and adaptability 

What we offer  

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. 

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that support you throughout your IHG career journey. 

• Competitive salary 
• Paid birthday leave
• Paid exam leave
• Medical Cover & Term Life Cover
• Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
• An immense colleague discounts at the hotel
• Most importantly, we’ll help you grow and develop you as an individual. 

 Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. 

How to Apply 

You can send your updated resume and cover letter  to vacancies.holidayinnsuva@ihg.com