Job Description & Skills/Qualifications Required
Key Responsibilities:
- Providing an exceptional level of customer service to customers via call, emails and live chat.
- Proactively resolve customer queries
- Compliance with the Service Level Agreement and focused on customer loyalty
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
- Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations
- Ability to find solutions when there are changes in circumstances or requirements
- Strengthening existing customer relationships while building new connections with potential customers.
- Interacting & supporting team members around the globe.
Essential Skills & Experiences:
Essential
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
- Previous experience in customer service is essential
- Ability to work in shifts and weekends
- Ability to be compassionate towards customers
Preferred
- At least 1 - 2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast-paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Exposure to similar experience will be highly regarded
Job Functions
Industry
Job open to:
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.