Job Description & Skills/Qualifications Required
About Us
Centercom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected International partner to provide outsourcing contact center and back-office services to both local and International clients 24/7. Our “Centre of Excellence” has engaged state-of-the-at technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role: Senior Developer
The Senior Developer is responsible for designing, developing, and maintaining high-quality software solutions that support business operations and client requirements. This role involves leading development initiatives, mentoring junior developers, contributing to architectural decisions, and ensuring adherence to industry best practices, security standards, and coding guidelines. The Senior Developer works closely with cross-functional teams, including Infrastructure, Security, Operations, and external vendors.
Key Responsibility:
. Software Development
- Design, develop, and implement scalable, secure, and robust applications.
- Write clean, maintainable, and well-documented code following established coding standards.
- Troubleshoot and resolve complex technical issues.
- Conduct code reviews and ensure best practices are followed across the development team.
- Maintain and optimize existing applications for performance and usability.
System Architecture & Design
- Contribute to system design and architecture planning sessions.
- Recommend appropriate technologies, frameworks, and design patterns.
- Participate in solution design for complex integration projects (API, middleware, databases, cloud platforms).
Technical Leadership & Mentoring
- Provide guidance, mentoring, and knowledge transfer to junior and mid-level developers.
- Lead sprint planning, backlog refinement, and technical discussions.
- Support the Head of IT in defining development standards, CI/CD practices, and documentation requirements.
Integration & API Development
- Develop and maintain RESTful APIs, microservices, and systems integrations.
- Work with telephony/CRM systems such as RingCentral, Salesforce, Zendesk, Genesys, and internal applications.
- Ensure reliable data exchange between internal and third-party systems.
Security & Compliance
- Incorporate secure coding practices aligned with ISO27001, PCI-DSS, GDPR, and industry frameworks.
- Collaborate with InfoSec to identify vulnerabilities, conduct secure code reviews, and support remediation activities.
- Ensure applications adhere to privacy, data protection, and audit requirements.
DevOps, Automation & CI/CD
- Implement and maintain CI/CD pipelines.
- Work with containerization technologies (Docker, Kubernetes) and cloud platforms (AWS/Azure/GCP).
- Automate builds, testing, and deployments to streamline development workflows.
Documentation
- Create and maintain technical documentation, solution diagrams, API documentation, and release notes.
- Ensure knowledge repositories are up to date and accessible to relevant teams.
Cross-Functional Collaboration
- Collaborate with infrastructure, business analysts, quality assurance, project managers, and operations teams.
- Support requirements gathering, feasibility analysis, timelines, and scoping.
- Participate in client-facing discussions when required.
Requried Skills & Experience
Technical Skills
- Strong proficiency in one or more programming languages:
- JavaScript/Typescript, Node.js, Python, C#/.NET, Java, or PHP.
- Experience with front-end frameworks: React, Angular, Vue.js.
- Experience developing REST APIs, microservices, and event-driven architectures.
- Solid understanding of databases (SQL Server, MySQL, PostgreSQL, MongoDB).
- Hands-on exposure to cloud services (AWS, Azure, GCP).
- Experience with CI/CD tools: GitHub Actions, GitLab CI, Jenkins, Azure DevOps.
- Familiarity with containerisation: Docker, Kubernetes.
- Knowledge of secure coding standards (OWASP Top 10).
- Knowledge of telephony/CRM integrations is an advantage.
Professional Experience
- 5–8 years in software development, with at least 2 years in a senior or lead role.
- Experience working in fast-paced enterprise or multi-client environments.
- Proven experience delivering full-stack or backend solutions at scale.
Core Competencies
- Strong analytical, problem-solving, and debugging skills.
- Excellent communication and leadership abilities.
- Ability to manage multiple priorities under tight deadlines.
- High attention to detail and commitment to quality.
- Ability to work independently with minimal supervision.
- Strong documentation and technical writing skills.
Preferred (Nice-to-Have) Skills
- Experience with Calabrio WFM, RingCentral APIs, Talkdesk, or Genesys integrations.
- Experience with automation frameworks or AI/ML integration.
- Understanding of ITIL processes (Incidents, Change, Problem Management).
- Experience working in ISO-certified environments (ISO27001, ISO14001).
- Experience with reporting/BI tools (Power BI, Tableau).
Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field (preferred).
- Relevant certifications:
- AWS/Azure Developer Associate
- Certified Scrum Developer (CSD)
- Microsoft Developer Certifications
- Security certifications (e.g., Security+, CSSLP) are an advantage.
Work Conditions
- Office-based role with flexibility in work hours depending on business needs.
- Fast-paced, high-performance environment with a focus on achieving results and continuous improvement.
- Occasional travel for on-site training or client meetings (if required)
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Ample training would be given
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Wok in a fun and supportive team
- Outsourced counselling services
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The role offers between $75,000 and $90,000, depending on experience and qualifications
Application Process
For more details and to apply for the vacancy, refer to the below link;
Closing Date - Sunday 15 February 2026
Job Functions
Industry
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.