Job Description & Skills/Qualifications Required
Key Responsibilities:-
- Assist in performing hardware and software installation procedures
- Organize and maintain IT resources
- Perform software configuration and stand-alone computers and laptops
- Provide support in diagnosing hardware and software issues and troubleshooting activities
- Lay cables and wires for networks and ensure that they are in good working order
- Assist in handling data migration duties
- Document all processes in reference manuals for training and guidance
- Take user support requests and take measures to fulfill requests
- Troubleshoot equipment such as printers and scanners and other peripherals
- Take telephone calls from uses and attempt to assist them with their information technology questions and problems
- Handle IT-related documentation and make sure that all IT supplies are available
- Assist in gathering user requirements and developing appropriate reports for IT Team including the ICT Manager
- Provide users with ongoing assistance in their information technology problems
- Coordinate vendors for the acquisition of equipment and software
- Provide support in setting up end-user training activities
- Other duties assigned by the ICT manager
Essential Skills and Experience:-
- Must be pursuing an undergraduate or graduate-level degree in IT or computer-related field
- A basic understanding of computer network cabling and network file and print services
- Familiar with Java, NET, JavaScript or HTML/DHTML and Microsoft Office Suite
- Strong verbal and written communication
- Excellent analytical and problem-solving skills
- Ability to work well in teams
- Strong work ethic and attention to detail
Job Functions
Industry
Job open to:
Other Information (Attachments)
The company currently employs in excess of 2,000 employees globally: Centrecom Malta comes with brand new premises that cater for 450+ workstations; Centrecom Fiji has a newly expanded location which caters for 200 workstations; and Centrecom offices in the USA, Australia, New Zealand, Libya and Morocco, cater for an additional 100 workstations.
Our dynamic team, together with the global reach of our offices’ location, remain our most valuable asset, allowing us the flexibility to cater for a 24/7 cost-effective solution bringing together a range of quality-driven services. We assure the highest levels of proficiency by employing high quality employees that are either native speakers or second language speakers, and have all the required skillset to support our clients across the different business sectors.