Job Description & Skills/Qualifications Required
About Us
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
Holiday Inn Suva is just steps from the city's key sights, within 5 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck.
Your day-to-day
As a Banquet & Events Manager you will lead the F&B Banquets team in delivering exceptional guest service to all our clients hosting functions, ensuring IHG standards are met or exceeded. Oversee daily operations, training, and team supervision to achieve departmental goals in service, quality, and profitability.
Your day-to-day will involve:
- Organise and execute events and functions in line with BEO’s, such as plan layouts, menus, event timelines, and coordinate with kitchen, sales & operations team for timely execution.
- Work closely with Sales & Marketing team to handle client requests
- Manage inventory, ensure equipment's and linen quality, and venue cleanliness are maintained at all times.
- Proactively address client needs, resolve complaints in line with IHG Problem Handling guidelines to ensure exceptional service delivery.
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
- Drive a great working environment for teams to thrive – connect departments to create sense of one team.
- Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
What we need from you
We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
- A team player with a positive attitude and strong drive for results whilst working closing with the Hotel Services team members
- Highly developed interpersonal and excellent communication skills
- Commitment with flexibility to work a rotational roster and ability to work within operational situation changes
- Flexibility - nights, weekends and holiday shifts are all part of the role
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and well-being, and be a valued member of an inspirational team.
In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that support you throughout your IHG career journey.
- Competitive salary
- Paid birthday leave
- Paid exam leave
- Medical Cover & Term Life Cover
- Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
- An immense colleague discounts at the hotel
- Most importantly, we’ll help you grow, and develop you as an individual.
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
How to Apply
You can send your updated resume and cover letter to vacancies.holidayinnsuva@ihg.com
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We welcome smiles at Holiday Inn Suva.
Enjoy fine ocean views and a warm Bula welcome, just steps from the city’s key sights.
Leave the city bustle behind in the cool, open-plan hotel Lobby at Holiday Inn Suva. You’ll relax as you stroll through palm-fringed gardens and cool off in the sparkling freshwater pool. All of our bright, modern Guest rooms have high-speed Internet and a balcony.
Nausori Airport is 22km away and Holiday Inn Suva is well-located for business, within 5 minutes’ walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre.
Suva is easily explored on foot. Take a short walk into the CDB to shop for Fijian handicrafts and experience the city’s diversity. At the botanical Thurston Gardens, you’ll find the Fiji Museum, a fascinating insight into the country’s history. Colo-i-Suva’s Forest Park, a nature reserve, with rainforest trails and waterfalls is 15 minutes’ drive away.
Sirocco restaurant offers a laid-back dining ambience focused on Mediterranean cuisine, complimented by Tapa bar & lounge with large sports screen and the relaxed atmosphere of the outdoor Pizzeria, bure, and deck – live music on selected evenings and digital music selection available throughout the service period – your ideal setting to enjoy Suva and its sunsets.