Group Reservations Agent

Key Responsibilities:    .

• Maximize accommodation revenue by promptly answering all enquiries and proactively providing the best solution to meet the customer needs.
•  Accurately enter reservation details into the Opera Cloud PMS and ensure confirmation and collection of payments in a timely manner.
• Ensure daily/weekly/monthly reservation checks are completed accurately.

Qualifications and Skills

• Excellent communication skills including written English.
• High degree of accuracy and attention to detail.
• Ability to multi-task in a busy environment.
• Experience in Microsoft Outlook.
• Experience in Opera or Opera Cloud PMS preferred.
• Flexibility with working hours. 

What we Offer: 

• A supportive and friendly work environment.
• On-the job training and development opportunities. 
• On-site meals. 

Please send us your updated CV and application letter to hr@raffehotels.com. Only shortlisted candidates will be contacted. 

Application closes on the 3rd February 2026